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MUFG Union Bank Commercial Card Product Spec in Albany, New York

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we’re 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

This is a remote position. A member of our recruitment team will discuss location preferences with you in more detail.

  • Major Responsibilities: The Commercial Product Specialist is responsible for the entire lifecycle of the commercial card implementation from program sale to successful transition to account management. The candidate should be well educated on the various product offerings including the corporate travel card, the corporate purchasing card and the accounts payable card (Buyer Initiated Payments and Supplier Initiated Payment solutions). Responsibilities include: Manage and coordinate complex, customized GTM client implementations involving a wide range of commercial card products according to instructions from sales staff and established service level agreements. Responsible for independently assessing clients' needs, processing product enrollment and service specifications Participate in pre-sales meetings with prospects and clients, serving as a resource to describe and demonstrate the capabilities of the different card programs. Develop close working relationships with all colleagues, particularly GTM sales, technical solutions, product management, operational areas and personnel in other global centers to facilitate smooth and timely implementations. Attend client site visits and manage and deliver on-site implementation presentation when needed. Provide customer feedback to Product Management to increase business and enhance existing products. Identify and implement process improvements that streamline procedures, produce expanded implementation efficiencies and enhance the domestic and global customer experience. Provide post-implementation operational and customer service support and manage the transition of each client to Client Services in a timely manner. Actively ensure compliance with the Bank's Business Standards of Conduct and all Patriot Act, CIP, Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, and other regulatory and compliance policies and procedures. Actively participate in any required corporate and business line Compliance Training. Follow account opening procedures and understand and follow internal suspicious activity referral requirements and processes, as required for this position. Actively work with customers to understand each customer's normal account activity, as appropriate for this position.Qualifications Typically requires a degree from a four-year college (e.g., B.A., B.S.) and a minimum of five years of technical experience. Familiarity with corporate ERP systems, purchase requisition systems, receiving and payable and general ledger accounting systems. Superior customer servicing and consulting skills. Preferred experience in a corporate purchasing, account payable or card implementation department a plus. An understanding of market-leading services to conduct Web or wireless payments as well as electronic data reporting is desired. PC skills to include Microsoft, PowerPoint and Excel. Excellent ability to multi-task and management to strict deadlines is required. Excellent communication skills - both written and verbal. Excellent interpersonal skills. Required Access Database, Excel macro creation and editing ability, and SQL Server knowledge.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.