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MUFG Union Bank Bilingual Customer Service Specialist II in Arlington, Texas

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we’re 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Major Responsibilities:

  • Provide excellent customer service to both external and internal clients via phone, e-mail, chat and fax.

  • Speak clearly and persuasively, and exhibit excellent customer service by actively listening, expressing a willingness to help, probing for and identifying customer needs, giving correct information, and displaying empathy, courtesy, and sensitivity.

  • Provide support in both customer service issues and Online Banking product support in calibration with other business units and branch offices, quoting regulatory scripts when appropriate.

  • Assist customers by initiating payment investigations, maintenance requests, fulfillment requests, research requests, and fee reversal requests received by phone, e-mail, chat and fax. Compose quality written responses for service related e-mail and chat.

  • Communicate with internal departments for e-mail resolution, consistently following-up with various departments to ensure customer satisfaction.

  • Produce quality work, displaying accuracy and thoroughness, while completing work assignments in a timely manner and within disclosed time parameters. Actively identify client needs by cross selling appropriate bank products and services to meet or exceed individual and departmental referral goals.

Additional Information:

  • Typically requires a high school diploma or G.E.D and with good communication and interpersonal skills.

  • 1+ years of customer service call center experienced preferred.

  • Requires good decision making skills, demonstrating flexibility, originality and resourcefulness for creative and innovative solutions in problem solving.

  • Typically requires a general knowledge of the basic functions and responsibilities of the various bank areas (banking offices, account services, adjustments, return items, investment services, etc.)

  • Requires well-developed decision making skills, demonstrating flexibility, originality and resourcefulness for creative and innovative solutions in problem solving.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.

Some MUFG roles require that individuals be fully vaccinated against COVID-19, subject to exemptions for medical or religious reasons, as well as any other reason required by applicable law or order. Should you be selected for an interview, your recruiter will provide additional information.