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MUFG Union Bank Customer Service Representative in Arlington, Texas


Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018) with total assets of over $2.9 trillion (106.2 (JPY) as of March 30, 2018) and 150,000 colleagues in more than 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.

Job Summary:

Be a part of our Mortgage Customer Service team in San Diego, California! As a part of our fun and engaging team, you will provide consumer and real estate loan account information and respond to customer inquiries via telephone and written correspondence. You will research and resolve simple customer problems and assist other loan servicing units. You will ensure compliance with federal, state, and investor agreements, and any Bank policies and procedures as pertaining to the servicing of real estate and consumer loans. Our team works in a call center environment, which is dynamic and fast-paced. We are results oriented and achieve our team customer service standards.

Major Responsibilities:

  • You will evaluate and respond to all customer and bank personnel inquiries via telephone and written correspondence.

  • You will maintain online information in response to customer needs, to include coupon ordering, name and address changes, history and amortization requests, and other miscellaneous requests.

  • You will prepare forms, pre-written business letters, short memos, reports, documents and instruments.

  • You will distribute and file forms, correspondence, instruments, daily mail and systems reports.

  • You will regularly use computer and software systems daily. You will analyze and resolve payment inquiries, problems, research title, escrow and year-end documents.

  • You will inform customers of consumer and real estate product lines, answer questions on such items, and make referrals to loan production offices.

  • You also may assist other loan servicing units as needed.


Additional Information:

  • You have completed a high school diploma or G.E.D.

  • You have worked in a call center environment (preferred)

  • You have at least 1-2 years of banking, mortgage or financial services related industry experience.

  • You possess experience working with BlackKnight or MSP applications, or other related mortgage industry software.

  • You love working and interacting with customers and providing extraordinary customer service

  • You thrive in a dynamic work environment

  • You are available to work on some weekends

  • You have a sharp attention to detail and ability to multi-task

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job: Customer and Client Services

Primary Location: TEXAS-Arlington

Schedule Full Time

Shift Day

Req ID: 10030058-WD