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MUFG Union Bank Digital Product Journey Owner – Mobile Manager, VP in Arlington, Texas

Digital Product Journey Owner – Mobile Manager, VP - 10042307-WD


Your Potential. Your Opportunity.

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2020). In the Americas, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

Job Summary:

The Mobile Channel Digital Product Journey Owner will be responsible for shaping the vision and strategy for service journey by developing end-to-end customer experience and managing the execution of this vision. Mobile channel journeys may include: pre and post messaging, smart search and faq, and a/b testing. The Mobile Channel Journey Owner is also responsible for identifying current customer pain points, synthesizing internal and external data, defining and prioritizing the roadmap for the journey(s) and working closely with all internal and external partners to deliver on it in the most efficient way. This position reports to the Mobile Channel Lead.

Major Responsibilities:

  • Develop vision, strategy, point-of–arrival and roadmap for the journeys.

  • Maintain competitive landscape analysis to inform best-in-class journeys across different industries.

  • Partner closely will key stakeholders to deeply understand business priorities and customer needs to deliver a best-in-class customer experience. Gain alignment and buy-in for roadmap feature and functionality enhancements.

  • Monitor and respond to customer feedback and “own” the journey analytics to continuously improve the customer experience and reprioritize roadmap and backlog as needed.

  • Collaborate with research and design teams to build, test and validate new UI/UX.

  • Work closely with the Agile development team to execute against the roadmap in the most efficient way.

  • Write Epics, User Stories and serve as a thought leader for business and technology team, and assists with the prioritization of backlog functionality.

  • Play an active role in mitigating impediments impacting successful team completion of release/sprint goals. Oversee of product release plans for the delivery of new functionalities.

  • Partner with control functions to ensure journey adheres to all legal and compliance requirements.

  • Act as liaison between business, creative agencies and technology teams to ensure that all deliverables are being met and kept within budget.

  • Provide leadership with recommendations on future functionality, supported by data and with clear measures of success.


Qualifications / Job Requirements:

  • 5 years of experience as a product owner managing digital products (preferably financial services in nature).

  • Customer centric mindset - passionate about driving customer experience and satisfaction.

  • In-depth knowledge of Agile process and principles, experience with JIRA / Confluence / Roadmunk.

  • Technical mindset.

  • Outstanding communication, presentation and leadership skills.

  • Strong analytics, strategic and innovative thinking, and customer empathy.

  • Effective team work and team building skills.

  • Proven ability to interact and influence management.

  • BA or comparable work experience; MBA is a plus

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job : Marketing & Communications

Primary Location : CALIFORNIA-Glendale

Other Locations : TEXAS-Arlington

Job Posting : Apr 19, 2021, 11:14:36 AM

Shift: : Day

Schedule: : Full Time

Req ID: 10042307-WD