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MUFG Union Bank Head of User Experience Touchpoint, Director in Arlington, Texas


Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018). In the Americas, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

User Experience Touchpoint Capability Leader, Director

Job Summary

Part of the Digital Enablement team; responsible for delivery of squads in the User Experience Touchpoint Capability to meet business and technical OKRs tied to capability funding and performance. Acts as the “CEO” of the capability to design squads for maximum capacity and removes obstacles to delivery that the squads encounter in the organization.

With the Capability Architect, initially designs and defines the capability as well as providing ongoing capability strategy and roadmap, aligned with overall Capabilities landscape and prioritized initiatives

Major Responsibilities

  • Works across the organization with stakeholders to include the enterprise priorities across MUFG Americas and align several digital and non-digital work-streams that impact the Capability roadmap

  • Reviews upcoming or requested RAID initiatives if it has impact on Capability or how Capability can service the initiative

  • Reviews backlogs and is accountable for the delivery of product increments

  • Escalation point for prioritization

  • Accountable for the technical incubation of future state technology stack

  • Representing Capability on Cross Team Dependencies together with Lead Engineer / Tech Lead

  • CEO of the Capability

  • User Touchpionts Capability covers User Sate Virtualization, delivery Channel Management, Kiosk, Mobil Apps, Embedded Systems, Customer Communications, Voice/Chat, and Contact Center Technology.


  • Strong hands on and leadership experience in mobile, responsive technologies such as native, react-native, react, angular

  • Understanding of native capabilities and design thinking

  • Implementation of API based applications with use of cache, OAuth, serverless, javascript based applications

  • Deep experience with apple and google release and nonfunctional requirements

  • Working knowledge of mobile app web based application tools such as SeeTest, MobileLab etc.

  • Experience with cloud deployment specifically in AWS and data technologies required.

  • Must love open source and bring engineering mindset in culture

  • Sr. Leader familiar with Customer behaviors & Preferences

  • Knowledge of industry standard agile practices such as SAFE is must

  • Experienced leader; with a proven track record facilitating change

  • Prior experience in financial industry and understanding of Retail and Commercial Banking is desirable

  • Strong communication, presentation and execution skills

  • High level understanding of core engineering principles including knowledge of DevOps, Cloud, API based delivery is required

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job: Technology

Primary Location: TEXAS-Arlington

Schedule Full Time

Shift Day

Req ID: 10036788-WD