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MUFG Union Bank Mortgage Customer Service Specialist in Arlington, Texas

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018) with total assets of over $2.9 trillion (106.2 (JPY) as of March 30, 2018) and 150,000 colleagues in more than 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. At Union Bank, we aim to be the premier and most-trusted West Coast bank, serving customers with high-touch, local delivery and global capabilities as we leverage our rich, 150-year history. This is all part of our inclusive, high-performing culture supported by competitive Total Rewards, including our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.

Job Summary:

Under general supervision, provide consumer and real estate loan account information, respond to customer inquiries via telephone and written correspondence. Research and resolve simple customer problems and assist other loan servicing units as needed. Ensure compliance with federal, state, and investor agreements, and any Bank policies and procedures as pertaining to the servicing of real estate and consumer loans.

Major Responsibilities:

  • Evaluate and respond to all customer and Bank personnel inquiries via telephone and written correspondence.

  • Maintain on-line information in response to customer needs, to include coupon ordering, name and address changes, history and amortization requests, and other miscellaneous requests as needed.

  • Prepare forms, pre-written business letters, short memos, reports, documents and instruments.

  • Distribute and file forms, correspondence, instruments, daily mail and systems reports.

  • Operate PC and / or mainframe terminal, microfiche and standard office equipment.

  • Analyze and resolve payment inquiries / problems, research title, escrow and year-end documents.

  • Inform customers of consumer and real estate product lines, answer questions on such items, and make referrals to loan production offices. May assist other loan servicing units as needed.

  • Typically requires a high school diploma or G.E.D.

  • Call Center experience preferred

  • 1-2 years of mortgage industry experience preferred

  • Customer Service experience preferred

  • Attention to Detail and ability to multi-task

  • Ability to work in dual monitors

  • Ability to work in fast paced environment

  • Ability to analyze and resolving customer issues

  • Ability to learn quickly

  • Ability to work some weekends

  • Preferred prior experience and working knowledge of software MSP or Black Knight applications

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job: *Customer Service

Title: Mortgage Customer Service Specialist

Location: TEXAS-Arlington

Requisition ID: 10026700-WD

Other Locations: CALIFORNIA-San Diego

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