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MUFG Union Bank Process Management Manager in Austin, Texas

Process Management Manager - 10042104-WD


Are you passionate about creating an exceptional client experience?

Discover your opportunity with Union Bank, a division of the Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. At Union Bank, we care about the details that matter most to our clients. We have our clients’ best interest in mind, drawing on more than 150 years of experience to understand their distinct needs and tailor our solutions. We’re part of 180,000 colleagues around the globe striving to be the world’s most trusted financial group. Trust starts with a culture of putting people first and empowering you to achieve your potential. Join Union Bank, where being inspired is expected and creating results is rewarded.

Working remote for this role may be considered.

We're seeking a Process Management Manager to support the work of the Process Management Director. You will transform the organization by moving the bank to a customer-centric, process managed organization. You will be aligned with a business and partner with other managers to document information about the processes, measurement systems, and controls.


  • Use business process management and Lean Six Sigma methods, tools, and templates to document the current state delivery model, processes, and metrics.

  • Prioritize critical opportunities to drive out the optimal service delivery model.

  • Work with a process team to focus on business performance that constantly strives to eliminate waste, integrate duplicative processes, and improve customer satisfaction.

  • Design and develop a customer-centric, process measurement system.



The right candidate will have:

  • 10-15 years experience, specifically on a re-engineering initiative in the financial services industry

  • Six Sigma Black Belt certification required (Master Black Belt, or Black Belt)

  • Analytical, process, and communication skills

  • Proficient in Microsoft Office Suite and ideally in Visio

  • Bachelor's in Engineering or Business Administration

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job : Project Management

Primary Location : ARIZONA-Phoenix

Other Locations : TEXAS-Austin

Job Posting : Mar 22, 2021, 1:46:46 PM

Shift: : Day

Schedule: : Full Time

Req ID: 10042104-WD