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MUFG Union Bank Strategic Initiatives Manager, Director in Austin, Texas


Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018) with total assets of over $2.9 trillion (106.2 (JPY) as of March 30, 2018) and 150,000 colleagues in more than 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.

Strategic Initiatives Manager, Director

Job Summary:

Reporting to the Quality Center of Excellence (QCOE) lead, the Strategic Initiative Manager will provide a single point of leadership for engagements focused on Sales and Onboarding functions. QCOE is responsible for enabling the business partners to successfully improve customer experience, improve employee experience, increase revenue, reduce expenses, mitigate risks and optimize controls. This lead will be responsible for delivering balanced solutions that provide process visibility, critical metrics and standard definitions, root cause understanding and improvements which maximize impact. The individual will use defined standards to deliver balanced solutions.

Major Responsibilities

  • Incorporate business trends, business drivers, and operational opportunities for business process reengineering, organizational realignment and cost reductions as appropriate.

  • Ensure that recommended design supports long term needs and strategy of the different lines of business in the organization.

  • Use operational efficiencies to improve customer experience, and sustain business growth and revenue initiatives.

  • Bring value through process simplification and service improvement. Interact with senior executives form all Lines of Business related to Sales and Onboarding functions.

  • Approach strategic decisions in a consultative manner with a particular emphasis on innovation, communication, and incorporation of current and future needs of the business.

  • Define programs that is implemented in the short run and over the long term to accomplish these objectives.

  • Execute both strategic and tactical efforts related to the development of new strategies.

  • Execute responsibilities in the best interest of customers and shareholders.

  • Organize and lead teams as appropriate. Work with vendors and consultants as applicable. Establish and monitor staff performance objectives; appraise performance and recommend salary increases; ensure employee training and development; act as mentor, coach and counsel; hire and terminate employees as necessary.

  • Actively ensure compliance with the Bank's Business Standards of Conduct and all Patriot Act, CIP, Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, and other regulatory and compliance policies and procedures. Actively participate in any required corporate and business line Compliance Training.


  • Typically requires an MBA degree or equivalent work experience, plus strong managerial skills.

  • Requires 15 years of experience with a strong background in banking product development and delivery. Must be capable of handling multiple complex problems and business line initiatives. Extremely effective at collaboration and leveraging resources.

  • Must be a self-starter and have the ability to work independently. Must have the perspective and analytical acumen to create innovative solutions to tough problems and the motivation and drive to meet continual new challenges.

  • Six Sigma Black Belt certification required (Master Black Belt or Black Belt)

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job: Operations

Primary Location: CALIFORNIA-Sacramento

Other Locations: TEXAS-Austin

Schedule Full Time

Shift Day

Req ID: 10028293-WD