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MUFG Union Bank Agency Operations Analyst in Charlotte, North Carolina


Are you passionate about creating an exceptional client experience?

Discover your opportunity with Union Bank, a division of the Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. At Union Bank, we care about the details that matter most to our clients. We have our clients’ best interest in mind, drawing on more than 150 years of experience to understand their distinct needs and tailor our solutions. We’re part of 180,000 colleagues around the globe striving to be the world’s most trusted financial group. Trust starts with a culture of putting people first and empowering you to achieve your potential. Join Union Bank, where being inspired is expected and creating results is rewarded.

We're seeking a Loan Operations Work Director to perform research of complex issues, make recommendations for procedures or process improvements, and perform complex loan servicing. You will also provide extraordinary customer service to external customers.


  • Assist manager in establishing service level standards.

  • Review and release wires up to designated wire limits.

  • Direct the workflow of staff, ensuring even distribution amongst team members.

  • Answer questions from team members and ensure that work is completed within departmental timelines.

  • Provide input to manager for employee performance appraisals and scheduling.

  • Develop training scripts/exercises and conduct training for less experienced staff members.



The right candidate will have:

  • 7 years of technical experience in loan operations and/ or documentation

  • Understanding of the commercial loan process and complex commercial loan documentation, including real estate, and flood insurance

  • Excellent computer skills, including Excel

  • Communication and customer service skills

  • High School diploma or G.E.D.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job: Operations

Primary Location: NORTH CAROLINA-Charlotte

Schedule Full Time

Shift Day

Req ID: 10042809-WD