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MUFG Union Bank BCRM Enterprise Incident Management Engagement Mgr, VP in Charlotte, North Carolina

BCRM Enterprise Incident Management Engagement Mgr, VP - 10044292-WD


Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2020). In the Americas, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

Summary & Responsibilities:

Reporting to the Head of Business Continuity Risk Management, the Enterprise Incident Management Engagement Manager is responsible for overseeing and assessing the Enterprise Incident Management Program capabilities and practices including review & challenge and independent assessment of incident management processes, controls and testing capabilities against SLOD’s policy and standards.

Ensures appropriate relationships are established and maintained to build and strengthen trust regarding incident management practice implementation and serves as a focal point for escalation of SLOD issues to be resolved.

Responsibilities include:

  • Serve as a SLoD and senior-level consultant on Enterprise Incident Management risk management matters

  • Collaborates with FLoD teams and front line business units to conduct independent risk assessments

  • Develops and maintains the enterprise incident management policy and standard

  • Drives the socialization, adoption, appropriate implementation, and ongoing maintenance of the BCRM framework, policies, standards, methods, etc. of the Enterprise Incident Management Program

  • Provides subject matter expertise on Incident Management regulatory requirements including but not limited to: Financial Services driven by various guidance and agencies e.g. FFIEC, OCC, Federal Reserve Bank, FINRA, SEC etc. and defining threats and risk scenarios in order to provide recommendations on changes or program enhancements required to address such requirements and threats

  • Collaborates and aids FLOD leadership in Board and senior management reporting

  • Performs SLoD BCRM awareness training, including policies, standards, methodologies and relevant technologies

  • Assesses BCRM-Enterprise Incident Management Program policy, standards, minimum requirements, including control objectives and risk compliance relating to FLoD controls design, definition and operational procedures

  • Leads and provides support of Internal Audits and Regulatory Exams

  • Ensures FLoD processes, controls adheres and maturity through KPI monitoring and performing review and challenge assessments

Knowledge, Skills, Abilities:

  • Demonstrates strong skills in applying Incident Management principles including:

  • Incidents and outages management process

  • Review, assignment and classifications of incidents, outages and problem cases

  • Problem Management process

  • Apply ITIL disciplines and practical incident management techniques

  • Ensure proper usage of incident, outage, problem and change management systems and processes

  • Perform quality assurance on completed incident, outage, problem investigations and change management records

  • Apply Root Cause Analysis (RCA), Port Mortem and Problem Management practices

  • Incident Management Reporting practices

  • The management of the incident, outage and problem management processes

  • Incident, outage and problem processes, trends and recommend improvements

  • Strong technical knowledge of data management, cloud base solutions, mainframe and client/server environments

  • Excellent project management skills, which include task identification, project planning, and ability to understand scope of recovery efforts, ability to coordinate critical activities during continuity exercises and events, and proficiency with tools required to pull project together

  • Fully proficient with Microsoft Office applications, including (but not limited to) Word, Excel, Access, Visio, and PowerPoint

  • Demonstrate relationship management skills to effectively interact with peers, subordinates, internal and external customers and vendors

  • Provide technical guidance for the coordination of all corporate activities related to incident management

  • Excellent interpersonal, organization, analytical, problem solving, communication, and prioritization skills

  • Demonstrate ability to influence and motivate individuals and teams

  • Advanced presentation skills and oral and written communication skills

  • Advanced analytical skills

  • Self-starter with the ability to work independently

  • Willingness to travel

  • May require evening or weekend work


Education, Licensure, Experience:

  • BS in Financial Services, or Computer Sciences, or Engineering preferred, or demonstrated equivalent experience

  • 10 years’ experience with Incident Management Program management or related processes

  • Minimum of 2-3 years practical Business Continuity, Disaster Recovery, and/Crisis Management experience, as applied in a business and technical environment in the banking or financial industry preferred

  • Minimum of 5 year of Information Technology industry experience preferred

  • Minimum of 5 year of banking or financial industry experience preferred

  • Professional certification from the Disaster Recovery Institute International or from The Business Continuity Institute (e.g. ABCP, CBCP, MBCP, MBCI, CRP and/or other Business Continuity or industry related certifications) preferred

  • ITIL framework certification

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job : Risk

Primary Location : NORTH CAROLINA-Charlotte

Job Posting : Jun 9, 2021, 12:05:30 PM

Shift: : Day

Schedule: : Full Time

Req ID: 10044292-WD