MUFG Union Bank Consumer Banking Operations Risk & Control Officer, Vice President in Charlotte, North Carolina
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we’re 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
This is a hybrid position. There are flexible work from home options available. A member of our recruitment team will discuss the options with you in more detail.
In this role you will focus on the risk and control environment, activities, and deliverables to ensure that Operations and Process Excellence meets regulatory and audit milestones. Responsibilities include leading regulatory issues remediation and ensuring the control environment is enhanced as needed, documented. Also, the role requires active engagement with regulators and/or leaders from other functions, including audit and compliance, and collaborating with Operations & Technology colleagues to prepare or review content prior to submission and manage follow-up actions; establishing processes, templates, and stakeholder matrices for activities; creating roadmaps aligned to recurring and ad hoc milestones; ensuring stakeholders execute appropriately and meet milestones on time; tracking, escalating, and/or remediating risks and issues; and developing and executing executive-level reporting.
This role is a key member of a first line risk and controls team aligned to the Consumer Operations business unit. You will work with other team members to partner with Operations to drive effective risk and control management. The teams are responsible for assessing the Operations risk and control environment, identifying improvement opportunities, reporting and monitoring milestones for remediation and providing governance with respect to all risk and control matters.
Drive implementation and sustainment of the Consumer Operations control framework.
Manage the execution of front line controls self-assurance and risk assessment activities (ad hoc controls review, risk and control self-assessments (RCSA)) and independent risk and audit activities as needed.
Consult on controls design and efficiency with operations partners in support of their commitments to align with all applicable laws, regulations, and internal policies and procedures.
Drive risk culture; influence self-identification and disclosure of control self-assurance gaps.
Ensure gaps are addressed via remediation plans that adhere to issues management mandates: timely issue and corrective action submission, accurate root cause identification, corrective action monitoring, on time closure, no failed validations, and no repeat issue.
Monitor and evaluate emerging risk, internal operational trends, and external risk events for potential impact to control environment.
Prepare risk analysis and risk mitigation recommendations.
Support technology risk governance by ensuring our control environment performance is reported and has risk management plans in place for critical issues.
Support the preparation of risk and controls governance materials as needed.
Undergraduate degree and 7 plus years' experience in operations, preferably product exposure to Consumer Lending and Banking products/services, operational risk management, or related roles.
7+ years of experience in operations risk and control or audit function
7+ years of experience in operations, and/or operational risk management, (Includes operations, operational risk management, compliance and audit), or a combination thereof, or other highly regulated environment.
Deep working experience with regulations applicable to the banking and finance industry required, including the understanding of financial institution processes, products, and risks.
Knowledge of Consumer products, ranging from lending operations (servicing for mortgages and credit cards; Small Business/Business Banking) or banking/deposit operations (branch/division operations; contact center operations; bank operations and services). Consumer business experience with enforcement agencies oversight activities (regulatory examinations, matters requiring attention (MRAs), consent orders, etc.) and with process documentation, risk and control assessments, and designing/executing risk reporting.
Experience with executing first line risk assessment/testing methodologies, evaluating the adequacy and efficiency of internal controls; and identifying issues resulting from internal and/or external compliance examinations.
Understanding of the regulatory control environment and regulations related to operational risks, and Office of the Comptroller of the Currency (OCC), Federal Reserve Board (FRB), and Consumer Financial Protection Bureau (CFPB) expectations.
Combined experience in external audit, internal audit, and operational risk and/or compliance with local/state/federal regulations.
Experience with executing operations related risk assessment/testing methodologies evaluating the adequacy and efficiency of internal controls; and identifying issues resulting from internal and or external compliance examinations.
Experience with risk metrics definition and reporting/scorecard development utilizing key risk metrics tools.
Good experience in operational risks in the operations business lines.
Excellent analytical skills especially in risk assessment analysis and with the control framework/environment.
Excellent communication, presentation, and influencing skills, and ability to manage stakeholders across multiple disciplines
Excellent analytical, organizational, and conceptual skills
Ability to work effectively in team environment, and influence across all interpersonal levels, where flexibility, collaboration, adaptability, challenge, and influence are important
Strong planning and organizing skills; ability to multitask and deal with varied workload
Ability to demonstrate an analytical approach to problem solving. Identify, analyze and apply/recommend practical solutions
Ability to manage multiple priorities concurrently, prioritize, and efficiently complete responsibilities while maintaining the highest quality
Ability to support work streams with sometimes limited oversight/information from inception to completion
Experience with problem solving in a team environment by thinking outside of the box and providing innovative solutions, with and without technology
Ability to identify obstacles and work in conjunction with others to identify options/solutions
Ability to constructively work both independently and in collaborative environments involving all levels of management and employees
Strong work ethic, ability to make decisions, and work under tight deadlines; achievement-oriented and takes initiative
Drive implementation and sustainment of the Consumer Operations control framework.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
Some MUFG roles require that individuals be fully vaccinated against COVID-19, subject to exemptions for medical or religious reasons, as well as any other reason required by applicable law or order. Should you be selected for an interview, your recruiter will provide additional information.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
Our Culture Principles
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute