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MUFG Union Bank Real Time Payments Operations Manager in Charlotte, North Carolina

Real Time Payments Operations Manager - 10042460-WD


Are you passionate about creating an exceptional client experience?

Discover your opportunity with Union Bank, a division of the Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. At Union Bank, we care about the details that matter most to our clients. We have our clients’ best interest in mind, drawing on more than 150 years of experience to understand their distinct needs and tailor our solutions. We’re part of 180,000 colleagues around the globe striving to be the world’s most trusted financial group. Trust starts with a culture of putting people first and empowering you to achieve your potential. Join Union Bank, where being inspired is expected and creating results is rewarded.

Job Summary:

  • Manage RTP Operations

  • Assist with Strategic Initiatives

This leader will leverage their Payment Operations experience to support the Director, Strategic Initiatives in building the Real Time Payments (RTP) Operations department. This VP will work closely Product, the Project Team and other related functions on a to enhance procedures and documentation, support the expansion of the RTP Product for the Bank and lead the Operations processes and responsibilities for the new Payment type. This VP may assist with initiatives supporting Payment as applicable.

Major Responsibilities:

  • Engaging with cross functional partners to drive development of new Operations unit

  • Day to day Management of Real Time Payments Operations

  • Developing and implementing operating policies and procedures across functions such as: payment support, exception handling, quality control standards, Investigations, RTP gateway management, reporting.

  • Developing, implementing and monitoring quality service standards and delivery times with clients and support units.

  • Ensuring target productivity levels, departmental goals, and service level standards are achieved and maintained

  • Overseeing, monitoring, revising and implementing policy and procedural changes that affect functional areas of responsibilities

  • May communicate with customers to resolve customer concerns

  • Effectively liaise with internal business partners

  • Managing and maintaining qualified staff by selecting, training, counseling, evaluating, rewarding, and recommending promotion of subordinates

  • Liaise with Internal Audit, Risk and Compliance as needed.

Role Attributes:

  • Responsible for the direction and training of subordinate supervisors. Allocate and coordinate resources and handle personnel related issues within parameters of division policy.

  • In conjunction with more senior management, develops, recommends and executes business plans for area of responsibility.

  • Keeps abreast of new technologies and applications and their implications for assigned area.

  • Has overall responsibility for a department or function within the Operations function, including the design of relevant processes and concrete action plans.

  • Responsible for managing team performance and has a high degree of autonomy in making operational decisions.

  • Seasoned manager with extensive payments knowledge and expertise. Role is balanced between day-to-day high level operational execution and development of the strategic direction of the relevant Infrastructure area.

  • Familiarity with Real Time Payments is an asset.


Additional Information:

  • Bachelor’s Degree required

  • Experienced in managing financial services Payment Operations and related control and risk management concepts.

  • Knowledge of Wires, ACH, Item Processing, Exchange of Money Transfers experience is a plus.

Knowledge, Skills, Abilities: Knowledge of financial services industry operation practices Strong clearly demonstrated leadership skills Ability to prepare, track and report budgets Education, Licensure, Experience: 6-8 Years of Management experience required College degree with 7 years of related on the job experience preferred Moderate experience in employee development processes

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job : Operations

Primary Location : ARIZONA-Tempe

Other Locations : NORTH CAROLINA-Charlotte

Job Posting : May 20, 2021, 11:48:15 AM

Shift: : Day

Schedule: : Full Time

Req ID: 10042460-WD