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MUFG Union Bank Robotics Process and Standards Manager, Vice President in Charlotte, North Carolina


Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018) with total assets of over $2.9 trillion (106.2 (JPY) as of March 30, 2018) and 150,000 colleagues in more than 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.

Job Summary

The Robotics Process and Standards Manager will provide technical and business leadership to deliver the enterprise intelligent automation strategy. The purpose of the group is to will identify, prioritize, and lead delivery of intelligent automation solutions with a focus on enterprise value creation while maintaining appropriate controls. This position will also be responsible for scaling the RPA implementation team to support the entire enterprise.

Major Responsibilities:

  • Work with partners (e.g. Architecture, Info. Sec. Risk, Finance) to identify internal and external requirements around intelligent automation.

  • Craft policies and procedures that ensure compliance with those requirements.

  • Develop and lead Robotics methodologies (tools, processes, standards, frameworks, etc.). In particular:

  • Build and lead the intelligent automation delivery playbook (intake through production release) that stabilizes appropriate standards and efficient execution.

  • Establish control mechanisms to ensure efficiencies and direct expense saves post automation are realized.

  • Define changes in internal project methodologies to support a chargeback model for robotics projects.

  • Establish access specific protocols for robotics and exception handling processes.

  • Develop a strategic infrastructure plan for Robotics that covers both the U.S. and branches.

  • BUs will need to “manage” their virtual worker (e.g. re-certification)

  • Build a plan to anticipate impacts caused by bots (e.g. staffing impacts and new talent needs)

  • Provide oversight on all Robotic delivery activities.

  • Educate and train business partners (QCOE, BU, IT, etc.) as needed.

  • Stand up and maintain a ‘Bot’ registry.

  • Support capability reporting and communications.

  • Support market research (peers, advisors, vendors).

  • Support development of the enterprise intelligent automation strategy.

  • Advise on technical strategy and decisions such as investment in new automation platforms and assets.

  • Work with engagement partners for the different lines of business within the organization to identify and quantify benefit value and return on investment.

  • Support executive leadership in understanding what robotics solutions are being recommended for their portfolio.

  • Be available to present to leadership Robotic overviews and join into technical discussions as needed.

  • Approach strategic decisions in a consultative manner with an emphasis on innovation, communication, and incorporation of current and future needs of the business. Organize and lead teams as appropriate. Work with vendors and consultants as applicable.

  • Drive continuous improvement in all aspects of the robotics implementation process.

  • Establish and monitor staff performance objectives; appraise performance and recommend salary increases; ensure employee training and development; act as mentor, coach and counsel; hire and terminate employees as necessary.


Candidate should have prior experience implementing intelligent automation solutions including hands-on delivery work.

  • Typically requires an MBA degree or equivalent work experience, plus strong managerial skills.

  • Requires 15 years of in-depth business knowledge and system design and at least 3 years of experience with an intelligent automation tool such as Robotic Process Automation (RPA) or Business Process Management (BPM).

  • A background in banking product development and delivery is strongly preferred.

  • Experience with Lean or Agile practices such as Kanban, short cycle iterations, product management, backlog maintenance, etc. is helpful.

  • Should be capable of handling multiple complex problems and business line initiatives.

  • Extremely effective at partnership and using resources.

  • Should be a self-starter and have the ability to work independently.

  • Should have the perspective and analytical acumen to create innovative solutions to tough problems and the motivation and aim to meet continual new challenges.

The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified .

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job: Systems / Technology

Primary Location: NORTH CAROLINA-Charlotte

Schedule Full Time

Shift Day

Req ID: 10027765-WD