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MUFG Union Bank Shared Services Operations Manager in Charlotte, North Carolina

Description Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2020). In the Americas, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count. Job Description: The Shared Services Operations Manager manages the Money Transfer Transaction Monitoring Unit and has direct responsibility for OFAC screening on the Hotscan system as it pertains to compliance regulation for first level transaction screening. Position requires a thorough understanding of Sanctions and matters as pertaining to wire transfer activities conducted by the Money Transfer Department. In addition the Manager is also directly responsible for overseeing the daily activities relating to our Supplemental night shift which handles the following functions: Wire transaction screening, USD Funds Transfer, start of day processing, exception monitoring, liquidity monitoring, CHIP account funding, and CLS settlement. The sole purpose is to safeguard our processing and mitigate associated transaction risk. Streamline the operation by developing efficiencies in the workflow. Evaluate system’s effectiveness, and recommending and implementing appropriate changes. In addition, the incumbent is responsible for 1) Workflow Management, 2) Workflow processing, 3) Quality Control, 4) Performance Management. Major Responsibilities: + Manage and perform the daily review of compliance related filtering functions for OFAC, JFEL and other sanctions using our HotScan monitoring system. + Be well informed on sanctions updates as they apply to our filtering needs. + Communicate with Compliance all concerns and suspect referrals. Exchange information and provide feedback to unit staff members. + Maintain high level of application expertise in managing the HotScan filtering system and understanding the application functionality, basic design and limitations, upgrade in vendor offering, change in business environment. + Recommend possible “GOOD GUY” additions to HOTSCAN in order to reduce false hits + Manage the daily processing of time sensitive and key processes, which carry high risk, visibility and financial exposure, i.e., CLS, CHIPS pre-funding. + Perform monitoring of the Liquidity Desk on GPP process ensuring that daily payments flows are managed, limits are maintained and monitored in accordance with related procedure and escalation of changes in liquidity flows is communicated based on established process. + Develop contacts with vendors and peer financial institutions. Maintain high level of awareness in respect to compliance related products used, upgrade in vendor offering, change in business environment. + Participate in Systems projects representing the Money Transfer Department as needed. Workflow Processing: + Handling/overseeing urgent investigations that require immediate attention in order to mitigate any risk. Quality Control: + Evaluate existing procedures and methods of operation. Identify, document and implement workflows designed to improve productivity, efficiency and quality of the services we deliver. + Conduct and or participate in training and information sharing sessions with co-workers across all shifts. + Assist Unit Manager and supervisors in: a) identifying “error trends” and b) implementing and monitoring strategies for reducing/preventing such errors. + Review system performance to ensure optimum performance while maintaining a conservative yet efficient operation. + Implement and monitor “corrective measures” as related to audit findings received from Internal Audit and/or external regulators. Performance Management: + Successfully meet and foster Customer First initiatives. + Ensure the Unit is properly staffed, trained, and has the appropriate resources required to satisfactorily fulfill their daily, functional requirements. + Establish the Unit’s performance objectives and standards and measure actual vs. planned results. Implement and monitor strategies for resolving identified “performance gaps.” + Identify staff members’ performance deficiencies. Implement, monitor, and modify training program(s) designed to improve “skills sets. + Ensure that staff members’ performance appraisals: (a) accurately reflect their contribution toward the Unit’s documented objectives; (b) present an “action plan” for improving performance; when required and (c) do not present potential litigation to the Bank. + Mediate staff problems. Identify, document, and implement solutions designed to: (a) quickly resolve said issued and (b) prevent “long-term” staffing problems. + Ensure that Policies designed to govern staff attendance; punctuality, vacation, etc. are enforced. Identify and resolve any unauthorized deviations from prescribed practices. + Review/Approve Time Keeping, vacation scheduling Qualifications Qualifications: + 5 to 7 years experience in operating systems related to OFAC compliance filtering, operation/process and systems. + 3 to 5 years of supervisory/management experience. + Experience in Wire Transfer related functions. + Understand and apply the various rules and regulations governing regulatory issues i.e. OFAC, BSA, USA Patriot Act, FinCen, etc. + PC proficient. + Excellent people skills + Effectively time manage multiple tasks of varying difficulty. + Good oral and written communications skills. + Strong practical understanding of payments systems and scanning systems (preferably HotScan). + Strong understanding of payments formatting, including SWIFT, CHIPS, Fedwire, etc. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses. Job: Operations Primary Location: NORTH CAROLINA-Charlotte Schedule Full Time Shift Day Req ID: 10042792-WD