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MUFG Union Bank Supply Chain Finance - Ops Initiatives Mgr. in Charlotte, North Carolina


Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018). In the Americas, we’re 14,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.


MUFG continues to expand its footprint within Supply Chain Finance market via various product offerings. The tech-based business and financing solutions offered to our clients help improve: access to liquidity, management of payment terms and working capital. The determination of MUFG to become a top tier provider in this space has been reinforced last year when MUFG acquired proprietary trade payable software and is in the midst of robust integration activities. MUFG is looking to further expand the capabilities of this software to increase revenue through buyer led, supplier led, and investment distribution channels.

Operations & Technology for the Americas (OTA) plays a major role in MUFG’s transformation to become the world’s most trusted financial group. Its 3,700 colleagues specialize in process engineering, software development, enterprise information management, technology operations, operational risk management, and project management. The goal is to deliver superior solutions to our stakeholders at the quality they define and to be, above all, trusted stewards of the bank's computing assets and processes.

The Supply Chain Finance Operations team reports to the Head of Operations and plays a pivotal role in supporting the business expansion. The processes are undergoing continuous changes due to increased business requirements as well as various in-flight projects looking to provide solutions for scalability of this voluminous business. The operations team partners with various stakeholders within OTA such as: Business Information Tech, Business Solutions, Quality Center of Excellence and many others to develop a sustainable operating model that best supports business and client needs.

Position Overview:

We are looking to hire an experienced Operations Initiatives Manager to oversee all supply chain finance business initiatives from Operational perspective and to meet and keep in stride with business growth ambition. The role will be responsible for championing and representing Operations interests amongst various strategic initiatives and projects pertaining to Supply Chain Finance Operations. You will need to balance integration, operations stabilization, transition from Project to BAU and product implementations accordingly, and ensure appropriate prioritization training and system access. You will work closely with management to keep them abreast of all the ongoing initiatives and projects to best estimate resource needs and ensure operational readiness in support of the business.

The incumbent has to be experienced, goal driven and expected to hit the ground running. This role would provide a much needed buffer between front and back office and help facilitate bi-directional communication to provide expedited solution for operationalization of deals.

Specific roles and responsibilities will include:

  • Partner with key stakeholders to define our products/platforms and operating model and to build out a clear roadmap.

  • Update operation processes and procedures according to new product implementations and system changes, and develop end user training plans when appropriate.

  • Oversee user project activities, and develop project management routines to drive forward clear visibility and escalation.

  • Ability to interpret business requirements into operational impact and communicate to management effectively and timely in order to promote sustainable operational support of SCF Business in alignment with its expansion.

  • Develop and maintain clear transparent governance of all tasks related to meeting project goals.

  • Develop management reporting routines to keep senior leadership apprised of the progress, risk and issues.

  • Provide post implementation support to back office end users and lead critical issue identification, triage, and resolution as needed.


  • Bachelor’s Degree (MBA or Master’s degree with a specific focus on Economics, Business, Finance, or Accounting a plus) preferred

  • 6 years of experience in corporate banking operations preferred

  • Strong knowledge of Trade Finance and Supply Chain Financing products and operating models

  • Good understanding of corporate organization structure and proven record working with other teams and stakeholders to achieve goals and meet aggressive project deadlines.

  • Experience managing large-scale projects that span multiple years, various business units and cross borders

  • Strong Ability to develop partnerships, inspire colleagues and set a vision

  • Flexible in his/her work style, strong interpersonal skills with the ability to build relationships across all levels and influence key stakeholders

  • Self-motivated with high degree of initiative, innovative thinker with the ability to derive, formulate and develop new concepts processes and value added activities

  • Excellent communication skills and ability to manage many competing priorities and effectively work under pressure

  • Positive team orientated attitude

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job: Operations

Primary Location: NORTH CAROLINA-Charlotte

Other Locations: ARIZONA-Tempe

Schedule Full Time

Shift Day

Req ID: 10036237-WD