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MUFG Union Bank Digital Enterprise Content Management and Robotics, Director in Dallas, Texas

Digital Enterprise Content Management and Robotics, Director - 10042142-WD


Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2020). In the Americas, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

Job Summary

This executive role serves as the primary point of contact to the LOB (Line of Business) users in dealing with all day to day business applications and technology service issues related to digital assets and their content for enterprise content management and robotics. The Role is required to drive service excellence by identifying and introducing 'best practice' service management principles and evangelizing them throughout the lines of business they support which ECM and Robotics capabilities. The role reports into the head of Regional Bank & Digital OTA Head of Marketing , ECM & Branch Technologies.

The role is required to identify and drive methodologies and processes that support world class standards of production stability and identify & manage key targeted areas for improvement. Ensure that SLA's exist across all service platforms and that BAU (business as usual) activities remain within the stated SLA's. Drive and manage key service management activities including incident management, change management oversight and release management in a consistent and robust model. Communicate with all stakeholders on a regular basis with respect to service management progress and performance, as well as partner with stakeholders to get project estimates, identify potential issues/gaps, and work with IT and Business management to agree on prioritization.

Major Responsibilities:

  • Primary focus of this role is the delivery and support of digital assets, such as public corporate websites as well as other external company sites, including design, implementation, support and content management of firms Content and Document Management Platforms

  • Manage a team of 20-25 employees including 5-6 Vice Presidents directs in the department, mentor coach and manage their performance

  • Work with Business, Operations and Technology teams to continuously improve content management processes

  • Monitor trends in our program usage and provide insight for product improvement

  • Guide a strategy, and support execution of, product documentation - including support articles and release announcements

  • Responsible for establishing overall content management strategy and operations, from creation and feedback for editing through approvals, publishing/activation, auditing, measurement, curation and maintenance.

  • Define the content strategy (best assets in market, maximizing KPIs, etc.).

  • Serves as the Content and Document Management & Robotics Portfolio Owner, responsible for Program Management of the Capability including catalog management, budget oversight, project strategy and governance

  • Provide operational support for content strategy and creation, engaging cross-functional participants and managing meeting and resource schedules, workflows, and deadlines

  • Contracting new content partners, tools, influencers, etc.

  • Provide and report on content measurement using Web analytics tools, marketing automation, content management systems and social media management tools; make recommendations for optimizing content quality, processes, and activation channels

  • Proactively manage/lead your own team’s workload with minimal oversight. You’re a reliable, accountable manager who knows how to get things done and meet deadlines.

  • Own vendor relationships for all Content and Document Management systems 3rd Party applications including Robotics

  • Define and manage the Training Plan for the department, ensuring that gaps in knowledge are identified and resolved

  • Leading internal strategy and brainstorm sessions.

  • Ability to communicate effectively with direct manager and upper management, and synthesize relevant information on key milestones, success criteria, and risks.


  • Bachelor’s or Master’s degree in Engineering, Computer Science, IT or related field

  • 5-8 years related hands-on experience - preferably in Financial Services Industry.

  • Demonstrate a proven track record of dealing with senior level executives and entire user based

  • 10 years of experience in an official people management role

  • An understanding of the team structures, processes and workflows that will maximize efficiency and let your team create great work at scale

  • In depth technical knowledge of technology and business applications with a track record of effecting service management changes within a high-availability environment

  • A consistent attitude and respect for high quality standards and maintaining this despite competing pressures

  • A strong relationship builder who develops and maintains relationships to help attain targets. Able to share information across teams, business lines and geographies

  • Comfortable working in a demanding fast-paced, customer-focused organization, undergoing change. Flexible and able to adapt to new situations as the business demands

  • Influential and able to persuade peers and stakeholders (at various levels) and thereby overcome resistance to change and sustain support

  • Innovative and able to create new ways of working, which are effective, efficient and easily accepted

  • Ability to translate business needs and requirements into sound technical solutions.

  • Excellent communication skills

Required Knowledge & Abilities

  • Enterprise Content Management Platforms – SharePoint, FileNet, Content Management On Demand

  • RPA tools from companies such as Kofax and Pega

  • Web design concepts including mobile experience

  • Familiarity with agile tools and methodology i.e. Confluence, JIRA, RAID and SAFe

  • Strong verbal and written communication skills are essential

  • Excellent organization and multi-tasking skills

  • Exceptional interpersonal skills and problem-solving capabilities

  • Ability to work effectively across a matrix organization

  • Ability to work independently and prioritize with minimal daily instruction

  • Ability to think strategically in order to improve current processes

The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified .

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job : Technology

Primary Location : TEXAS-Dallas

Job Posting : Mar 23, 2021, 8:56:47 AM

Shift: : Day

Schedule: : Full Time

Req ID: 10042142-WD