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MUFG Union Bank Digital Copywriter, Vice President in Glendale, California


Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018) with total assets of over $2.9 trillion (106.2 (JPY) as of March 30, 2018) and 150,000 colleagues in more than 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. At Union Bank, we aim to be the premier and most-trusted West Coast bank, serving customers with high-touch, local delivery and global capabilities as we leverage our rich, 150-year history. This is all part of our inclusive, high-performing culture supported by competitive Total Rewards, including our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.

Are you a creative writer with experience in the digital space?

Job Summary:

Our 'officially' titled Digital Communications Specialist will be a part of the Digital Banking Experience team. As a key member of this team, you will work in tandem with designers, UX and web development professionals, marketing, and compliance partners to bring to life new and customer first-in-class digital experiences.

This is an individual contributor role.

In this newly created role, you will:

  • Write purposeful and actionable content

  • Present clear rationale behind recommendations based on brand and voice guidelines, business objectives, target audience, and current best standards.

  • Collaborate with digital designers, developers, executives and other partners through all stages of an initiative and provide content leadership to ensure that projects are on target and on time.

  • Lead content development and strategy for all bank digital properties, including mobile application, online banking web, kiosk, and ATM

  • Take a customer centric approach as it relates to design thinking and user experience

  • Ensure that our brand voice and message is powerfully and consistently communicated

  • Write clear, concise, and engaging content copy while maintaining a consistent tone at all times

  • Translate voice of the customer, industry trends, and strategic imperatives to evolve call center customer engagement experience with digital capabilities

  • Ability to work within a dynamic, collaborative, and creative environment

  • Strong ability to communicate clearly and effectively with team members and clients

  • Strong experience collaborating with designers during various phases of content development


Education, Years of Experience, and Type of Work Experience

  • 5 years experience in copywriting and copyediting

  • Bachelor's Degree in English, Journalism, or related field

  • Outstanding grammar and writing as well a refined ability to proofread and edit

  • Ability to be a natural storyteller with excellent attention to detail

  • You are a self-starter

  • Highly organized and willingness to work on multiple projects with tight deadlines

Knowledge, Skills, and Abilities

  • Experience writing for financial services or other regulated industries

  • Strong communication and interpersonal skills

  • Ability to manage multiple tasks

The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job: Marketing / Product Development

Primary Location: CALIFORNIA-Glendale

Schedule Full Time

Shift Day

Req ID: 10029443-WD