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MUFG Union Bank Digital Product Sales Lead, Director in Glendale, California

Digital Product Sales Lead, Director - 10043150-WD

Description

Your Potential. Your Opportunity.

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2020). In the Americas, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

Job Summary:

Reporting to the Head of Digital Banking, the Digital Product Sales Lead will be responsible for shaping the vision and strategy for digital acquisition in the bank, developing end-to end customer experience and managing the execution of this vision. This position will manage a team of journey owners as well as UI/UX & Customer Intelligence teams serving the entire Digital Banking organization. The Digital Product Sales Lead will have the technical understanding of account origination platforms, the latest trends in digital acquisition and will ensure that the bank is prepared for the future of digital banking.

Management or Supervision:

Yes

Major Responsibilities:

  • Develop vision, strategy, point-of–arrival and roadmap for the digital acquisition journey and serve as industry expert for all things Digital Acquisition.

  • Manage a team of digital journey owners to ensure effective and secure digital application solutions are implemented and executed on for all digital product.

  • Manage Customer Intelligence and UI/UX teams who will deliver customer research and UI/UX screens for all Digital Products/Channels.

  • Maintain current competitive landscape analysis to inform best-in-class journeys across different industries.

  • Collaborate with LoBs and product owners to deeply understand products and product requirements and customer interactions and gain alignment and buy-in for roadmap features, functionalities and enhancements.

  • Monitor and respond to customer feedback and “own” the journey analytics to continuously improve the customer experience and reprioritize roadmap and backlog.

  • Work closely will all internal and external stakeholders to achieve best-in-class customer experience in alignment with the banks goals performance indicators.

  • Work closely with the Agile development team to execute the roadmap in the most efficient way.

  • Collaborate with the design team to develop and build best UI/UX.

  • Partner with control functions to ensure digital payment journey adheres to all legal and compliance requirements.

  • Ensure the digital payment journey team operates within a budget established by the business.

  • Act as liaison between business, creative agencies and technology teams to ensure that all deliverables are being met.

  • Actively mitigate impediments impacting successful team completion of Release/Sprint Goals.

  • Oversee of product release plans for the delivery of new functionalities.

  • Serve as a thought leader for business and technology team, and assists with the prioritization of backlog functionality.

  • Provide leadership with recommendations on future functionality.

  • Work closely with cross-functional teams, aligning their goals to execute on multiple projects in a timely and efficient manner; drives interaction with marketing, sales, operations, and technology to deliver customer centric products and services.

Qualifications

Qualifications

  • 10 years of experience in digital acquisition and/or digital product management.

  • In depth understanding of digital acquisition, latest trends and underlying technology.

  • Ability to work closely with senior industry experts including fintechs and digital giants (Blend, FIS).

  • Experience developing talent and infusing knowledge and experience within the wider organization.

  • Customer Centricity – Passionate about customer experience and satisfaction.

  • In-depth knowledge of Agile process and principles.

  • Experience with JIRA/Confluence/Roadmunk preferred.

  • Outstanding communication and leadership skills.

  • Strong analytics, strategic and innovative thinking, and customer empathy.

  • Effective team work and team building skills.

  • Proven ability to interact and influence management.

  • Superior presentation abilities.

  • BA is required; MBA is a plus.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job : Operations

Primary Location : CALIFORNIA-Glendale

Other Locations : TEXAS-Arlington, NEW YORK-New York

Job Posting : Jun 16, 2021, 9:34:20 AM

Shift: : Day

Schedule: : Full Time

Req ID: 10043150-WD

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