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MUFG Union Bank UX Researcher Quantitative, Vice President in Glendale, California


Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018) with total assets of over $2.9 trillion (106.2 (JPY) as of March 30, 2018) and 150,000 colleagues in more than 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. At Union Bank, we aim to be the premier and most-trusted West Coast bank, serving customers with high-touch, local delivery and global capabilities as we leverage our rich, 150-year history. This is all part of our inclusive, high-performing culture supported by competitive Total Rewards, including our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.

Job Summary:

The UX Researcher Quantitative is responsible for validating new ideas and helping the digital team answer business questions through quantitative research and analysis.

Management or Supervision: No

Major Responsibilities:

  • Collaborate with UX Researcher and product teams to define and prioritize high-impact research to improve user experience.

  • Generate actionable insights by triangulating findings from customer feedback, related testing, market and user surveys, benchmark data, web and mobile app analytics and user research.

  • Define and develop quantitative UX goals and metrics in collaboration with cross-functional team members.

  • You will inspire change by communicating research findings that are convincing and actionable for both research authorities and non-experts alike.

  • Collaborate with other researchers, product managers, and UX designers to ensure research translates into business impact.

  • Analyze A/B and factorial experiments. You will recommend clear actions with supporting evidence.

  • Conduct Voice of the Customer (VOC) research, including text analytics, synthesis of multiple data sources, cross-platform survey data analysis, and ad hoc analyses.

  • Link the insights from VOC feedback throughout the customer journey to Net Promoter Score (NPS) and help to drive the development of new and improved business processes and products to address customer challenges and, thereby, improve the customers’ NPS.

  • You will creatively develop interactive dashboards with key insights that are accessible and clear with the intentions to communicate trends in customer feedback metrics.


  • Working experience with multiple quantitative research methods including inferential/correlational tests, A/B testing, and survey design.

  • Validated experience choosing the right research method for the project, and working with qualitative research peers to design and synthesize blended qual-quant research.

  • Working knowledge in applied statistics (e.g., ordinary least squares (OLS) regression, logit regression, generalized linear modeling (GLM), factor analysis, hypothesis testing, data visualization, etc.).

  • Experience conducting and analyzing queries via SQL or another relational database query language.

  • Strong expertise in presenting data visually to provide a clear, compelling story.

  • Advanced degree in social science (sociology, psychology, economics, human-computer-interaction or equivalent) or 3 years conducting quantitative user research for software/web-based products with research stories to share.

  • Ability to deliver research efficiently and effectively on a quick timeline as well as conducting deeper dives, and understanding when to use each.

  • Flexible approach to research: Our goal is to provide product teams value. If a meaningful question exists, we think of creative ways to answer it.

  • Ability to perform multiple quantitative research-related tasks in the research project lifecycle, including survey design, statistical analysis, and experimental methodologies to gather sentiment and behavior at scale.

  • Ability to collaborate effectively with qualitative researchers and product partners and act as a strategic partner in product decisions.

The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job: Marketing / Product Development

Primary Location: CALIFORNIA-Glendale

Schedule Full Time

Shift Day

Req ID: 10028190-WD