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MUFG Union Bank Director of Operations, Deputy Head of Center of Excellence (Financial Crimes) in Irving, Texas

Director of Operations, Deputy Head of Center of Excellence (Financial Crimes) - 10045197-WD


Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2020). In the Americas, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed, and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

Job Summary:

Reporting into the Global Head of Financial Crimes CoE Operations for the Americas, this position serves as the Deputy Head of the CoE and day-to-day Director of Operations. The position is empowered to act on behalf of or as a delegate of the Head of the CoE and is a senior management role that oversees all operational activities within the CoE for the following functions:Customer Name & Transaction Screening, Financial Intelligence Unit (alerts and investigations), Customer Information Unit (enhanced due diligence), Currency Transaction Reporting and and Operations Support Unit.

The Director of Operations is responsible to lead day-to-day execution across the operational units as well as any external managed service partners. This role serves as a key leader of the CoE leadership team and often participants as a member of the senior leadership team of Financial Crimes of America. In consultation with the Head of the CoE, the Director of Operations focus is to drive efficiency, effectiveness, and transparency within all operational teams.

Major Responsibilities:

In direct support of the Financial Crimes of Americas program, the role holder will:

  • Provide direct day-to-day operational management of the following functions: Customer Name & Transaction Screening, Financial Intelligence Unit (alerts & investigations), Customer Information Unit (enhanced due diligence), Currency Transaction Reporting, and an Operations Support.

  • Serve as the Deputy Head of the CoE as a senior leader of the FCoA organization.

  • Drive efficiency of the operational programs but continuously improving processes and partnering with local and Americas technology teams to improve tools and solutions.

  • Improving effectiveness through focus on operational accountability, individual performance, and continuous training.

  • Demonstrate effective operational management through transparent reporting.

  • Proactive risk identification and resolution to self-identified issues as well as testing and audit concerns.

  • Deliver all operational processes within prescribed Service Level Agreements (SLAs) and make appropriate and timely risk escalations.

  • Perform ongoing management, monitoring, analysis and reporting of the team’s operational plans including the development of capacity requirements working closely with the regional managers. Review and analyze regional performance metrics to assess operational results across each of the regions.

  • Ensure adherence to GFCD operational process design for operational areas within the COE’s.

  • Work collaboratively with other colleagues in developing strategies and driving initiatives that support the key objectives of the COE program in our drive to deliver great operational expertise, efficiency, and effectiveness.

  • Serve as a point of contact for global operations disciplines including global cross functional operations to ensure adherence to and the effective execution of the RFCO and COE TOM.

  • Coordinate the requirements for data privacy and cross border data sharing with regional managers and the global data privacy office for future COE operational changes to ensure compliance with applicable privacy and data protection laws.

  • Provide guidance and support to the first line of defense, as needed, to support the delivery of FCoA activities.


Experience / Skills:

  • A Bachelor’s degree or equivalent work experience. An MBA or Master’s degree in business, accounting, legal or related fields is preferred

  • 10 plus years of internal or financial industry and compliance experience, preferably within a global organization in a role directly involved with driving change, program enhancement and critical program evaluation

  • Experience in developing/enhancing financial crimes-related programs within existing structures and a thorough understanding of an effective financial crimes risk management framework

  • Experience in the development, alignment and implementation of end-to-end Financial Crimes processes will be viewed favorably

  • Experience in making financial crimes risk decisions related to monitoring and customer risk

  • Knowledge and experience with capacity planning and operational execution

  • Proven excellence in execution in complex and demanding situations

  • Proven leadership experience with individuals and teams

  • Collaborative with strong interpersonal communication skills

  • Systemic thinker across enterprise

  • Process oriented coupled with a strong ability to develop appropriate program enhancing strategies

  • Detail-oriented and organized

  • Analysis skills and excel proficiency

  • An Enterprise Risk Management perspective

Additional Skills:

  • Ability to prioritize work between multiple projects, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

  • Proven skills necessary to successfully support a critical function within a diverse and complex organization and effectively coordinate between multiple business and support units

  • The ability to interact effectively at all levels of the organization, including Bank staff, management, directors, and prudential regulators

  • Ability to work autonomously and initiate and prioritize own work

  • Ability to work with teams of project managers

  • Solid judgment, strong negotiating skills, and a practical approach to implementation – including knowledge of Bank systems

  • Ability to balance regulatory requirements with the best interests of the Bank, its customers, and employees

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job : Compliance

Primary Location : ARIZONA-Tempe

Other Locations : TEXAS-Irving

Job Posting : Jul 19, 2021, 11:30:51 AM

Shift: : Day

Schedule: : Full Time

Req ID: 10045197-WD