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MUFG Change Management (ServiceNow), Assistant Vice President in Jersey City, New Jersey

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Job Summary:

Will be responsible for executing the Change Management process. Must be proficient in change management and a good communicator to work across all technical areas that use Change Management process.

Major Responsibilities

  • Organize and chair Change Advisory Board (CAB)

  • Organize and chair release technical assessment; publish release package

  • Execute the Change Management process including the risk assessment of changes

  • Coordinate change planning and the implementation process; publish forward of change schedules

  • Ensure the identification of root cause and resolution of unsuccessful changes.

  • Gather information and track status of all change requests and release implementations

  • Investigate and document any impacts, including scheduling risks, of all projects that will introduce change to the production environments

  • Mediate all conflicts regarding scheduling, lack of approval, or lack of documentation prior to implementation of the change

  • Coordinate with incident management, problem management, release management, and configuration management to ensure correct and consistent data is provided to the change processes

  • Distribute the change schedules within agreed timeframes

  • Ensure closure and archiving of completed change requests

  • Communicate technical change activities and impact to broader IT clients, providing tool and systems support; performance data reporting, issues, and review follow-up

  • Perform other duties as required such as ITIL process implementation support

  • Provide regular, robust, and accurate reporting on change requests, including exception reporting on high impact, aborted, and unauthorized changes to identify process deficiencies and adverse trends in change practices and implementation of change


  • Bachelors’ DegreeControl Objectives for Information and Related Technologies (COBIT) framework practitioner or certification a plus.

  • ITIL Certifications a plus

  • 5-7 years’ experience with execution and application of change management processes and procedures

  • Understanding of Change Management process utilizing ServiceNow

  • Experience with the integration of CMDB and the change management process

  • Experience with the generation and presentation of change management reporting / metrics to business and technical organizations

  • Understanding of Project Management methodologies, Software development lifecycle (SDLC), Release Management, DevOps, Agile, and Continuous Integration (CI) and Continuous Delivery (CD)

  • Solid understanding of regulatory compliance directives affecting banking

  • Information Technology Infrastructure Library (ITIL) Change Management, Control, and Validation certificate is preferred

  • Communicates effectively

  • Identifies multiple paths to success using analytical and critical thinking as well as decision-making skills

  • Operates strategically to support a culture of continuous improvement and systems thinking

  • Makes sound business decisions in a complex work environment

  • Collaborates with other business functions and divisions to advance business objectives

  • Is flexible, decisive, and able to establish support from leadership

  • Exhibits and fosters optimism, resilience, flexibility, and openness to others' ideas

  • Inspires innovation and values learning as a lifelong professional objective

  • Leads by example, engaging inclusively and with intent

The typical base pay range for this role is between $95K - $120K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary (

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles

  • Client Centric

  • People Focused

  • Listen Up. Speak Up.

  • Innovate & Simplify

  • Own & Execute