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MUFG Union Bank KYC Procedure and Process Governance Manager - VP in Jersey City, New Jersey


Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018). In the Americas, we’re 14,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

Job Summary

The VP – First Line of Defense (FLoD) Know Your Customer (KYC) Procedures and Process Governance Manager is a highly critical and visible role, reporting to the Director – Head of Quality Assurance and Process Governance and will serve as a Subject Matter Expert (SME) for the FLoD Control Office by providing guidance on complex KYC requirements, processes, and help operationalize that guidance. Additionally, the individual will provide support and subject matter expertise on enterprise wide projects to ensure KYC processes, risks and solutions are defined, tested, and implemented.

The VP - FLoD KYC Procedure and Process Governance Manager is responsible for working with fellow stakeholders within the Control Office, the business units, and the Second Line of Defense (SLoD) to facilitate feedback on efforts related to procedures changes, process improvement, program enhancements, and strategic alignment with KYC execution, processes and requirements.

Major Responsibilities :

Procedures -

  • Manage, draft and coordinate updates and changes to the KYC Procedures, related Operating Manuals, job aides, forms, and etc.;

  • Develop and/or conduct targeted KYC training as a result of procedure updates, as needed;

  • Support FLoD Control Office strategic plans and KYC-related procedures;

  • Field and respond to questions and inquiries related to the KYC procedures and requirements;

  • Conduct the analysis and reporting of questionable activity referrals to ensure FLoD staff persons are adhering to AML policy requirements;

Subject Matter Expert -

  • Provide KYC SME guidance and credible challenge to the business units in the Wholesale and Regional Bank regarding the implementation and oversight of their KYC processes;

  • Partner with business units to support timely execution of KYC-related business initiatives while ensuring KYC requirements are met;

  • Coordinate with the business units and SLoD stakeholders on clarifying scope, process, and interpretation of KYC requirements

Process Governance -

  • Measure soundness of the overall KYC Process, including triggers, SLA tracking, KYC Pre-approvals, risk override, and etc.;

  • Develop and expand relationships with First Line and Second Line partners;

  • Proactively identify and remediate AML risk and KYC-related control issues;

  • Other duties, as assigned.



  • Bachelor’s Degree, at a minimum, required

  • 10 plus years’ experience in KYC, compliance and risk management, with a strong emphasis on BSA/ AML laws and regulations.

  • Strong understanding of Wholesale Banking products and U.S. banking regulations

  • Experience with analyzing and operationalizing policies through development of procedures and processes development and regulatory interpretation

  • Experience handling sensitive information with a high degree of discretion

  • Ability to maintain effective, collaborative working relationships at all levels

  • Proven ability to manage competing priorities, work independently, and deliver results

  • Strong interpersonal, verbal and written communication skills and critical thinking skills

  • Highly detail-oriented and organized execution

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job: Operations

Primary Location: NEW JERSEY-Jersey City

Schedule Full Time

Shift Day

Req ID: 10034417-WD