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MUFG Union Bank Operations Confirmation Specialist in Jersey City, New Jersey


Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018). In the Americas, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

Shared Services Operations Sr. Specialist

Job Summary

This Senior Specialist position within Static, Statements & Custodian Department falls under Operations & Technology. The position is to support the Statements Unit and is responsible for creating Balance Confirmations for clients and their auditors. Also, at times, to verify customer statements for various bank products. Support the transition of existing and new processes related to customer statements and continue to ensure excellent customer service. Create opportunity by streamlining and building automated reporting using the bank’s data repository to improve customer satisfaction and business performance. Develop domain expertise of customer products and services, including compliance and surveillance initiatives related to Dodd-Frank Act (DFA), specific to Title VII and EMIR. Support the AML Travel Rule Payment Operating Address during low peak periods. Support the development and validation of quality assurance, plans, test strategies and other DFA project work you're doing.


  • Create and/or verify customer balance confirmations, scheduled requests and ad hoc requests

  • Create and/or verify Dodd Frank processes and maintenance of customer contacts in client web portal (Daily/Weekly and Quarterly processes)

  • Support new customer ad hoc requests, communicate with Business Lines on statement processes and keep up with service level agreement

  • Strong attention and accountability in data quality of statements

  • Support all Balance Confirmation existing issues and future issues as they relate to reporting and the application

  • Intensify and Identify gaps in procedures

  • Improve and streamline where possible and propose solutions

  • Support Operating Address process

  • Support Metrics


  • At least 2 years’ experience sending confidential information reporting, communicating with customers and trading desks (US and Japanese clientele)

  • At least 2 year experience in Loan/Trade Finance/Markets operations

  • Ability to perform swiftly and accurately under pressure of clients requests

  • Strong analytical ability, attention to detail and problem-solving skills

  • Strong time management, prioritization, work organization and multi-tasking skills

  • This position requires motivation and excellent verbal and written communication

  • Ability to initiate collaboration with various departments and manage multiple changing priorities and processes

  • Bilingual English Japanese - not required, a plus

  • Understanding of SQL and the ability to write queries for data analysis a plus

  • Proficiency in MS Office – Excel, Access, PowerPoint, Word. Business Objects a plus.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job: Operations

Primary Location: NEW JERSEY-Jersey City

Schedule Full Time

Shift Day

Req ID: 10030185-WD