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MUFG Union Bank VP - KYC Quality Control Manager in Jersey City, New Jersey

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we’re 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

This is a hybrid position. There are flexible work from home options available. A member of our recruitment team will discuss the options with you in more detail.

The Quality Control Team Leader is a senior level position reporting to the Onboarding & KYC Unit Director within the First Line of Defense Control Office. The QC Team Leader is responsible for directing a team of QC specialists who are responsible for the following:

  • Perform Quality Control reviews of KYC including CIP, CDD, EDD and SDD.

  • Ensure that KYC has been accurately completed in accordance with the quality standards and time frames set within established Policy, Standards, Procedures and Operating manual;

  • Ensure alert and case determination are appropriate, fully supported and clearly documented

  • Management of QC desktop manuals and procedures

Primary Responsibilities

  • (50%) Directly supervise a team of professional staff to ensure timely completion of the work load. Provide staff with strategic and day-to-day direction in their assigned responsibilities. Perform traditional managerial functions including staff recruiting, establishment of performance goals, coaching and training, performance counseling and appraisal, and salary administration. Additionally, the team leader will be responsible for working with management to develop and monitor QC standards, manage work queues, assign cases to agents, sample QC Analyst reviews to ensure consistency and quality and maintain QC checklists/database reporting. Act as Site/Location manager of the Onboarding & KYC Unit

  • (20%) Develop strategic partnerships with other team leaders and managers with Onboarding Unit, Oversight Unit and BSA Operations in Global Financial Crimes Division (GFCD). Liaising with management of First Control Office to discuss identified trends and develops appropriate resolutions, as well as maintains an awareness of changes to their operational processes.

  • (15%) Regular communication and reporting to Control Office management concerning the status of the work queues, results of the quality control reviews, identified trends, and the status of KYC files. Provide periodic reporting of the following: QC Analyst productivity and QC department statistics.

  • (10%) Stay abreast of developments concerning: BSA/AML/Sanctions including internal policy, standards, onboarding process and system changes and work with management to ensure the bank remains in compliance.

  • (5%) Other duties as assigned.


  • Typically requires a Bachelor’s Degree and a minimum of 3-5 years of investigative or related work experience with specific emphasis on BSA/AML preferably in the financial services industry. Related professional certifications are highly preferred.

  • Minimum 3+ years of managerial and supervisory experience, preferably involving at least 4 professional staff members.

  • Excellent interpersonal skills including superior verbal and written communication skills.

  • Must be able to multi-task, adapt well to changing priorities and effectively prioritize workflow to meet critical deadlines.

  • Ability to work in a fast-paced, demanding, and changing environment; must work well under pressure.

  • Expert knowledge of BSA/AML laws and regulations relative to money laundering and terrorist financing and the ability to apply this knowledge in assessing client KYC profiles.

  • Firm understanding of bank products and services especially foreign correspondent banking products and services.

  • The ability and willingness to work independently is required. Must attend and complete Bank-sponsored job-related training.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.

Some MUFG roles require that individuals be fully vaccinated against COVID-19, subject to exemptions for medical or religious reasons, as well as any other reason required by applicable law or order. Should you be selected for an interview, your recruiter will provide additional information.

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles

  • Client Centric

  • People Focused

  • Listen Up. Speak Up.

  • Innovate & Simplify

  • Own & Execute