Job Information
MUFG Analyst, HR Shared Services Advisor- 12 month FTC in London, United Kingdom
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
WORK EXPERIENCE
• Experience with HR functions and general HR activities/administration, HR software and data platforms
• Experience managing transactional Employee Relations activity within process, and understanding of when escalation center model is required due to increased litigation risk or process failure
• Experience partnering with the business as a generalist HR professional and being confident with advising according to policy, process, and legislation
• Previous HR/ER advisory experience to case management level within a shared service center environment
• Proven experience in HR within an Advisory HR role; advising, influencing, delivering HR solutions in a pragmatic manner to support business needs
RESPONSIBILITIES
• The HR Service Center delivers quality service to management and employees by responding to HR inquiries and processing transactions in an accurate, timely fashion
• Responsible and accountable for providing Tier 1 level support to all employees/stakeholders at all levels, manage all escalation points for complex queries and maintaining a client-centric approach to support effective client outcomes
• Responsible and accountable for creating, assigning, escalating and resolving cases in accordance with standard operating procedures, policies and service level agreements while building trusted relationships to effectively collaborate and resolve issues
• Responsible and accountable for managing Employee Relations (ER) cases as the main point of contact, providing guidance on ER matters including, but not limited to, performance Improvement, long term absence and flexible working requests.
• Responsible for participating in the the completion of HR internal audits
• Responsible for suggesting, designing and implementing process improvements and efficiencies for the HR Shared Services that contribute to departmental objectives
• Responsible for the document management processes within the HR Service Center, ensuring that all required documentation is filed in employee personnel records
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
Our Culture Principles
Client Centric
People Focused
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute