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MUFG Assistant Vice President, Loans Agency in London, United Kingdom

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Loan Agency are part of the Transaction Processing Unit, within the Operations Division for EMEA. Transaction Processing provides efficient and accurate processing, ranging from single-touch, single entry to multi-touch, complex transaction processing.

The Facility Agent is responsible for managing a portfolio of Syndicated Loans, and for managing events on each Facility in accordance with Facility Agreements and Market Practice.

Acting on behalf of a syndicate of lenders, the Facility Agent must deal with scheduled and unscheduled events, issues and queries, these must be dealt with quickly and efficiently, and these must be administered in accordance with the relevant Facility Agreement

Main Purpose of the Role

  • The Loan Agency AVP will monitor and control daily work flows including assigning tasks to the Analysts to ensure completion of daily obligations.

  • The AVP will manage the on-boarding of new/refinanced deals in accordance with Head Office Rules, Regulations, Contracts/Agency Agreements and Compliance policy, including supporting the Loan Agency analysts with their daily tasks and acting as a first point of escalation.

Key Responsibilities

  • Provide support and guidance to junior team members to facilitate the completion of daily obligations and new deal capture in accordance with head office rules and regulation.

  • Responsible for the accurate verification of junior team member’s work.

  • Provide assistance, as requested, to line management in the control of daily work flows to ensure timely completion of daily obligations.

  • Provide first line escalation to junior members of the team for issue resolution and using knowledge, solve routine issue and queries, escalating where necessary for decision making.

  • Assist line management in the creation, review and maintenance of policies and procedures to ensure accuracy.

  • Provide general support to facilitate the implementation of projects as and when necessary

  • Communicate and negotiate with a variety of Stakeholders, including Front Office, Lenders, external legal counsel and Borrowers in order to administer events on a portfolio of loans.

  • Act as first point of contact for issue resolution and escalation. Using specialised knowledge to solve routine issues and answer queries. Escalating any issues as required.

  • Build relationships throughout MUFG to establish a peer network, gather relevant information and help to ensure effective inter-departmental collaboration

  • Operate as product specialist providing subject matter expertise where required

Work Experience


  • Previous experience of working in a manual operations environment .

  • Experience of working in a fast moving environment under time pressure whilst retaining strong attention to detail.

  • Previous experience of Syndicated or Agency Loan Operations

  • Experience with facilitating calls and meetings with external legal counsel, Borrower and Lenders

  • Excellent Client Service

Skills and Experience

Functional / Technical Competencies:


  • Strong computer literacy skills, Microsoft office etc.


  • Knowledge of Debtdomain

Personal Requirements

  • Excellent communication skills

  • Results driven, with a strong sense of accountability

  • A proactive, motivated approach.

  • The ability to operate with urgency and prioritise work accordingly

  • Strong decision making skills, the ability to demonstrate sound judgement

  • A structured and logical approach to work

  • Strong problem solving skills

  • A creative and innovative approach to work

  • Excellent interpersonal skills

  • The ability to manage large workloads and tight deadlines

  • Excellent attention to detail and accuracy

  • A calm approach, with the ability to perform well in a pressurised environment

  • Strong numerical skills

  • Excellent Microsoft Office skills

Please note, MUFG operate a hybrid working model - 3 days office (London)/2 days wfh

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles

  • Client Centric

  • People Focused

  • Listen Up. Speak Up.

  • Innovate & Simplify

  • Own & Execute