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MUFG Union Bank Associate, Client Management Services, Project/Business Support in London, United Kingdom

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we’re 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.

As one of the top financial groups globally with a vision to be the world's most trusted, we want to attract, nurture and retain the most talented individuals in the market. The size and range of MUFG's global business creates opportunities for our employees to stretch themselves and reap the rewards, whilst our common values, to behave with integrity and responsibility, and to build a culture which is fair, transparent, and honest, underpin everything that we do.We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

Please visit our website for more information -

Client Management Services team is situated within the Corporate and Investment Banking Division of MUFG Bank. However, this function acts as a centralized 1st line support team, providing support to both to both MUFG Bank London and MUFG Securities.


The Client Management Services (CMS) team services all front office areas throughout EMEA across Bank and Securities with responsibility and effective oversight of circa 7,000 existing counterparts.

This role is to assist the Client Management Services team by providing business support across the CMS function. The role holder will also be responsible for tracking, monitoring and supporting projects across all strategic initiatives while leading specific project workstreams. The role holder will also be responsible for providing direct support to the Head of CMS with diary scheduling and management, and meeting prioritisation.

This individual will be responsible for planning and organising project meetings and Internal CMS Management Meetings. They will also be responsible for the coordination of action points across various meetings in CMS.

A key aspect to this role is internal stakeholder management, and a drive to manage and coordinate meetings and projects within the department.


In this role you will be responsible for:

  • Business and project support across wider CMS team

  • Ensuring CMS controls are regularly reviewed and updated and any associated issues are regularly updated

  • Keeping a log of procedure updates ensuring reviews are completed on regular cycle

  • Supporting with any audit coordination

  • Monitoring of team compliance trainings ensuring 100% completion rate prior to due date

  • Planning project meetings alongside CMS function leads, ensuring coordination with stakeholders

  • Leading project workstreams in support of overall project leads

  • Project tracking and monitoring

  • Recording meeting minutes, tracking and following up on actions

  • Assisting the CMS team with any ongoing or new projects, organizing meetings & travel, recruitment and onboarding of new joiners

  • Supporting Head of CMS with system access requests and other daily administrative tasks

  • Managing travel arrangements and itineraries for CMS Management team as required

  • Managing Head of CMS’s diary, arranging daily schedule and prioritising calendar conflicts across completing priorities



  • Business Management / Project planning, monitoring and management experience

  • Proficiency in MS Office, Excel, PowerPoint

  • Experience of working in a fast-paced environment

  • Experience in an investment banking or financial service industry – knowledge of KYC and client on-boarding process highly beneficial

Skills and Experience

Functional / Technical Competencies


  • Able to communicate effectively to key stakeholders at all levels

  • Organized, flexible and able to multi-task

  • Highly analytical and able to define and articulate complex information and processes to a broad range of stakeholders

  • Experience of managing multiple complex projects and competing priorities

  • Able to work independently on assigned project workstreams and support the project lead where necessary

  • Excellent attention to detail

  • Ability to effectively utilize Microsoft Office (particularly word, PowerPoint & excel)

Education / Qualifications


  • Degree level and/or relevant industry experience

  • A project management qualification would be beneficial but not essential.


  • Excellent listening and communication skills

  • Highly analytical

  • Results driven, with a strong sense of accountability

  • A proactive, motivated approach

  • The ability to operate with urgency and prioritize work accordingly

  • Strong decision making skills, the ability to demonstrate sound judgement

  • A creative and innovative approach to work

  • Excellent interpersonal skills

  • The ability to manage large workloads and tight deadlines

  • Excellent attention to detail and accuracy

  • A calm approach, with the ability to perform well in a pressurized environment

  • Team work oriented and enjoys working within a collaborative culture

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.