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MUFG Union Bank Associate, End to End Onboarding Management in London, United Kingdom

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we’re 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.


The Client On-Boarding team is part of the Client Management Services, which is situated within the Corporate and Investment Banking Division of MUFG Bank. However, this function acts as a centralized 1st line support team, providing support to Corporate & Investment Banking in EMEA, Capital Markets and MUFG Securities.


As part of the Client On-Boarding leadership team, the individual would be required the operation of a Onboarding management function responsible for managing the end to end onboarding process. This includes the facilitation, tracking and reporting of all aspects involved in the onboarding process, including; initial assessments, KYC, regulatory, Legal, Tax, Credit and operational setup.

This individual will be required to support ensuring that the onboarding process is fully mapped and that a list of all new transactions is comprehensively maintained and reported accordingly. This individual will also be required to assess the processes within the onboarding process, and driving forward change to ensure processes are as effective as possible.

The numerous actions required for onboarding a client, are critical to ensure we are onboarding the right business to the bank and have the appropriate controls and protection in place. This can be a complex, timely and siloed process – this function is key to ensure Relationship Managers have full visibility of the onboarding path ahead including estimated timings for each aspect.

A key aspect to this role is the effective capacity management, stakeholder management, and a drive to improve the on-boarding service provided to the customer and the business.


  • Responsible for maintaining a comprehensive list of all onboarding requests, to be regularly reported to various stakeholders. This should include the status of the onboarding from all aspects (Credit, Legal, KYC, regulatory etc).

  • Support the creation and as a function responsible for maintaining detailed process maps for all aspects of onboarding; working with stakeholders to establish process maps, driving initiatives to review and improve processes – driving efficiency and centralization.

  • Act as a subject matter expert in the end to end onboarding process, guide the business where required, identify weaknesses and implementing changes to improve controls.

  • Support the business to ensure we are onboarding the right customers – helping to consolidate the various risks across Legal, Compliance and KYC to provide the business with a more informed and complete risk overview.

  • Assist the business on ad-hoc queries relating to onboarding; maintaining a list of key contacts within each aspect of onboarding in order to direct queries appropriate and facilitate effective resolution.

  • Support the creation, development, and publication of a suite of Management information reports – both regular MI reporting and ad-hoc analysis as and when required. It is essential that the reports published are clear and are produced to an exceptional standard.

  • This individual will support the head of the team, deputizing where required and resolving ad-hoc queries as required.

  • Required to join related working groups as required, in order to support a more effective business operation.

  • Responsible for ensuring that team procedures and policies are up to date and accurate.

  • Pursue Lean-On-Boarding; actively seek out opportunities to improve the on-boarding process; including the strengthening & implementation of controls and improving efficiency. In addition, the individual will be responsible for ensuring that all related team procedures, processes and related material are kept up to date.

  • Provide general support to the head of the team & subsequent management on all related on-boarding matters.

  • Provide training to the business as required on end to end onboarding.


  • 2 years’ experience in onboarding related roles, with experience in managing end to end onboarding.

  • Experience within Corporate & Investment Banking, Capital Markets or Securitiesand exposure to related entities is essential

  • Experience of personnel and strategic management is key


Functional / Technical Competencies:


  • Awareness of UK & European Anti-Money Laundering regulations

  • Knowledge of various corporate structures

  • Able to communicate effectively to key stakeholders at all levels.

  • Attention to detail is essential

  • Ability to effectively utilise Microsoft Office (particularly word & excel).

Education / Qualifications:


  • Degree Level or relevant industry experience


  • Relevant qualifications in Anti Money Laundering, fraud and bribery or Financial Crime roles would be highly desirable.

  • Languages skills are not mandatory but would be beneficial as this role covers EMEA.


  • Excellent communication skills

  • Results driven, with a strong sense of accountability

  • A proactive, motivated approach.

  • The ability to operate with urgency and prioritize work accordingly

  • Strong decision making skills, the ability to demonstrate sound judgement

  • A structured and logical approach to work

  • Strong problem solving skills

  • A creative and innovative approach to work

  • Excellent interpersonal skills

  • The ability to manage large workloads and tight deadlines

  • Excellent attention to detail and accuracy

  • A calm approach, with the ability to perform well in a pressurized environment

  • Strong numerical skills

  • Excellent Microsoft Office skills

  • A confident approach, with the ability to provide clear direction to your team

  • Excellent managerial/leadership experience

  • The ability to lead a high performing team

  • A strategic approach, with the ability to lead and motivate your team

  • The ability to articulate and implement the vision/strategy for Client Management Services

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.