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MUFG Union Bank Configuration Management Specialist in London, United Kingdom

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we’re 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

OVERVIEW OF THE DEPARTMENT/SECTION

Service Management department provides effective service design, on-boarding preparation and acceptance, transition into production through robust build-release-change processes, service and system monitoring and customer focused operations and service desk functions.

Service & System Monitoring will provide robust service and environment protection through effective pro-active (and reactive) event monitoring and unauthorised change detection. Provision and management of ITSM tool set with an accurate, centralised CMDB based on service mappings to deliver Capacity and Availability Management services.

Configuration Management team define and maintain descriptions and relationships between key resources and capabilities required to deliver IT-enabled services, including collecting configuration information, establishing baselines, verifying and auditing configuration information, and updating the configuration repository

NUMBER OF DIRECT REPORTS

0

MAIN PURPOSE OF THE ROLE

Working within the Configuration Management team in Service Management in Technology, the Configuration Management Specialist will be responsible for defining and controlling configuration information for components of services and infrastructure that make Technology systems. The Configuration Management Specialist will be responsible for maintaining accurate information on the planned, current and historical state of the components of services and infrastructure.

KEY RESPONSIBILITIES

  • Develop and maintain the CMDB contents for accuracy.

  • Develop and maintain process for ensuring CMDB contents are accurate and current.

  • Define and maintain relationships between Configuration Items (CIs).

  • Develop and maintain ServiceNow Discobery schedules and configuration.

  • Collaborate with Change Management; Capacity Management; Availability Management; Release management; Incident management teams to ensure those functions are able to use CMDB information most effectively.

  • Contribute to the development of the Configuration Management strategy, processes and policy to ensure that Configuration Management remains current and effective.

  • Some evening and weekend working will be required.

WORK EXPERIENCE

  • Experience in managing CMDB withinin a financial institution essential.

  • Experience of maintaining CMDB data using ServiceNow Discovery essential.

  • Experience of maintaining CMDB data using ServiceNow Service Mapping benefcial.

  • Experience of working in a complex technical environment essential.

  • Experience of working in a highly regulated industry that adheres strictly to audit processes and procedures essential.

  • Cobit Governance experience beneficial

SKILLS AND EXPERIENCE

Functional / Technical Competencies:

  • Demonstrable knowledge of ServiceNow Discovery.

  • ITIL Foundation (or above) preferred.

  • Excellent written and verbal skills and must be able to document and articulate to others key issues in the infrastructure arena.

  • Able to drive problem resolution through the appropriate escalation channels.

  • Able to confidently participate in white board type design and review sessions.

  • Able to evaluate and understand new products within the team’s scope.

  • A team player, approachable and flexible but also able to work independently.

  • Contribute to building a culture of a service excellence, always putting the customer, our people and our business at the centre of everything undertaken

Education / Qualifications:

Degree Educated (preferably Computer Science or similar) and/or similar work experience.

PERSONAL REQUIREMENTS

  • Excellent communication skills

  • Results driven, with a strong sense of accountability

  • A proactive, motivated approach.

  • The ability to operate with urgency and prioritise work accordingly

  • Strong decision-making skills, the ability to demonstrate sound judgement

  • A structured and logical approach to work

  • Strong problem-solving skills

  • A creative and innovative approach to work

  • Excellent interpersonal skills

  • The ability to manage large workloads and tight deadlines

  • Excellent attention to detail and accuracy

  • A calm approach, with the ability to perform well in a pressurised environment

  • Strong numerical skills

PERFORMANCE AND DUTIES

The role holder will be assessed in accordance with their employing entity’s performance framework and process with relevant input obtained from the dual hatting entity as relevant.

As duties and responsibilities change, the job description will be reviewed and emended in consultation with the role holder. The role holder will carry out other duties as are within the scope, spirit and purpose of the role as requested by their line manager or Department Head.

MANAGING CONFLICTS OF INTEREST

  • The role holder will have responsibilities for both MUFG Bank and MUFG Securities EMEA plc.

  • The role holder will be required to perform their duties and responsibilities on an entity neutral basis, without favour.

  • The role holder is required to follow regulatory requirements applicable to ensure each business is appropriately supported and to maintain the legal entity integrity of each of MUFG Bank and MUS.

  • Working terms are dictated by functional mandates, the terms of the Dual-Hat Arrangement Agreement in place between MUFG Bank and MUFG Securities EMEA plc and any other relevant agreements entered into between MUFG Bank and MUFG Securities EMEA plc.

  • The role holder will have responsibility for identifying and resolving where there may be a difference or conflict in needs between MUFG Bank and MUFG Securities EMEA plc, escalating to their manager where required.

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles

  • Client Centric

  • People Focused

  • Listen Up. Speak Up.

  • Innovate & Simplify

  • Own & Execute

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