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MUFG Director, Head of Business Management, EMEA Internal Audit in London, United Kingdom

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Main Purpose and Accountability of the Role

Specifically, you have accountability for the following named departments, this includes:

The EIA Business Management Director is accountable for Business Management oversight and overall operational efficiency and effectiveness of audit delivery. The role is supported by an Analyst and works closely with Head office Liaison and Professional Practices.

Roles, Scope and Reporting Structure

Authority from, and Reporting to: EIA Chief Audit Executive (CAE)

Key Responsibilities

Specifically, you will be accountable and responsible for taking appropriate action with respect to the Company and Internal Audit, EMEA, including:

Strategy

• Active and engaged member of the EIA Exco leadership team

• Responsible to drive the development and implementation of the long-term vision, strategy and target operating model of Internal Audit.

• Manage the delivery of strategic initiatives through management of the Strategic Working Groups

  • Manage the leadership offsite events, annual Audit Academy and methodology training through the year

  • Drafting department wide communication materials

Audit Delivery and Planning

• Business Management oversight of the delivery of the portfolio of audits within the EMEA audit plan and issue management/validation on time and within EIA KPIs.

• Increase alignment with global teams including Tokyo Planning, submitting required papers on time.

• Ensuring firmwide processes for annual audit planning, coverage reporting, skills assessment, audit evaluation feedback are managed effectively and delivered on time.

• Partnership with Professional Practices, to dynamically manage the operational aspects of the audit plan to ensure it remains relevant throughout the year, proposing changes as appropriate.

• Delivering, tracking and monitoring progress, including tasks delegated to the IA Exco members and Audit Directors.

Committee Reporting

• Responsible to drive better and on time submission and quality of senior executive and governance committee papers - including Audit Committee, Risk Committee and Control Committee; and the Semi-Annual Legal Entity and Business/Functions Control Environment and Management Control Approach (MCA) Opinions.

  • This includes delegating and managing the completion of required content by the Audit Portfolio Heads; and writing the first drafts of consolidated reports or committee content, control environment and MCA Opinions.

Human Capital Planning

• Development of Human Capital Plan and Medium-Term Business Plan and long-term staffing strategy)

• Partner with Head Office Liaison to support with headcount budgeting, resource planning and the provision of MI. Partnering with HR to ensure data accuracy and with Finance for budgeting, forecasting and monitoring performance against budgets and forecasts controls.

• Oversight and utilisation of department wide resources and appropriate skills to deliver the plan through hiring, training and/or co-source.

  • Maintenance of organisation charts

People Strategy

• Responsible for supporting the Executive Committee (ExCo) Members and the Chief Audit Executive (CAE) to develop a high performing department through quality of performance and talent management, rewarding employees, engagement of employees, promoting a positive workforce culture

• Accountability for interpreting and actioning employee survey results, whilst driving resulting actions

• Embracing new ways of working (including hybrid working, MS Teams), whilst managing office attendance requirements and the workspace strategy

• Ensure the training curriculum is developed and applied appropriately

• Oversight of EIA networks including social network and monthly newsletter

• Management of EIA Apprenticeship and Graduate co-horts

• Creation and execution of the communication strategy to drive engagement, including town hall messaging, dept communications, maintenance of intranet site.

• Create opportunities to recognise and celebrate individual and team success.

• Management of all leaderships offsites, academies and events

Skills and Experience

Stakeholder Relationships

Responsible for developing constructive, collaborative relationships with senior stakeholders, including:

  • Represent EIA in relevant meetings, working groups and relevant committees to promote EIA especially on Strategic Transformation initiatives and achievements.

  • Bring a collaborative mindset and a calibrated view to all EIA and global interactions.

  • Responsible for communicating with Executive presence to senior management and Committees

  • Develop and flex communication style (written and spoken), adapting according to audience and topic - focus on being crisp in communication and coach/manage the others in your team.

Leadership and Team Transformation

Responsible for driving the development and implementation of the long-term vision, strategy and target operating model of Internal Audit.

  • Manage the delivery of strategic initiatives within Internal Audit, locally and globally.

  • Drive and create opportunities to increase staff engagement through strategic transformation. Actively market SWG achievements

  • Adapt and evolve communication and managerial style to more effectively build relationships within the team and with stakeholders.

  • Create space and mechanism for constructive, fact-based feedback through SWG model or in Business Management capacity. Act on feedback in the right way to facilitate upwards feedback; Deliver the tough messages promptly when required.

  • Create a culture of high performance and continuous improvement. Set high standards of performance and behaviour for self and the team.

  • Demonstrate personal leadership and engagement. Demonstrate curiosity – seek out new experiences, ideas and knowledge, seek feedback and learn new things to develop. Learn from mistakes in the organisation and the industry.

  • Own the message - consistently support strategic messages and plans, overcome resistance and drive progress and cultural change through the team.

  • Actively participate in recruitment where required.

  • Actively engage and participate in MUFG Inclusion & Diversity initiatives and the various EMEA Employee Networks.

  • Look for opportunities to show “Enterprise Wide” leadership outside of EIA.

  • Share relevant read-across topics with the stakeholders and within EIA.

Inspire the team and improve people practices and career development within EMEA IA

  • Collaborate with Audit Directors and ExCo to deliver the MUFG Audit Vision and Strategy, and a united vision to our people. Create a common employee experience.

  • Display a sense of urgency to complete tasks within short turnaround times and holding the team accountable for non/late delivery of required tasks or quality.

  • Drive and create a safe working environment that upholds MUFG and EIA culture principles especially those related to D&I, Speak up Listen up.

  • Flex communication style to more effectively build relationships within the team and with stakeholders.

  • Create trust with staff, role model vulnerability and act on feedback in the right way to facilitate upwards feedback.

  • Actively coaching others, enabling employee and team development.

Line management

  • Responsible for building (via recruitment, restructuring and internal development) a team of high-quality professionals that will achieve the objectives of the broader MUFG Group to leverage the strategic advantages.

  • Responsible for ensuring that all staff in your remit are fully trained and understand what is required of them in order to do their jobs effectively, including ensuring that job descriptions, objectives/personal development and performance reviews are provided for all staff at least once a year in accordance with Human Resources requirements, continually monitoring their competency in order to meet the requirements of the relevant regulator’s training and competency regime, handling appropriately any grievance or disciplinary issues.

  • Responsible for acting as a role model line manager through regular high-quality career focused 121s and constructive feedback, delivering the tough messages promptly when required and coaching others to enable employee development.

  • Responsible for actively coaching others and enabling employee and team development.

  • Responsible for driving and creating growth opportunities for staff within the team/EIA/MUFG; maintaining a high quality IDP with specific time-bound action plans; and growing the required skills within the team and addressing skill-gaps.

  • Responsible for driving and creating opportunities to increase staff engagement and recognising and celebrating individual and team success.

  • Responsible for understanding individual’s value drivers and career aspirations and inspiring them to high performance and motivating them to take on new responsibilities.

Relationship with other functions and stakeholders

  • Maintain and enhance good working relationships with stakeholders, across the region and globally to share best practices, provide support and develop effective local policies and procedures appropriate to the Company, and working in support of the One MUFG and overall Group strategy.

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles

  • Client Centric

  • People Focused

  • Listen Up. Speak Up.

  • Innovate & Simplify

  • Own & Execute

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