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MUFG Director - Head of Infrastructure in London, United Kingdom

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Main Purpose and Accountability of the Role

Specifically, you have accountability for the following named departments, this includes:

Technology Infrastructure, Technology


MUFG Securities EMEA plc


Certification Status: Certified Staff - Material risk takers - (SMCR)

MRT Status: EMEA/MUS All Other MRTs

Roles, Scope and Reporting Structure

Head of IT Infrastructure - MUFG Securities EMEA

Head of IT Infrastructure - MUFG Bank EMEA

Authority from, and Reporting to: Head of Technology

Key Responsibilities

Specifically, you will be accountable and responsible for taking appropriate action with respect to the Company’s Technology Infrastructure department, including:

Planning and Strategy Development

As Head of the IT Infrastructure department within Technology, you will be responsible for ensuring the strategy for the department is in line with business objectives, agreed with relevant stakeholders and understood by the department. Specifically this will include the following:

  • Responsible and accountable for establishing and developing the department and its participation in the Firm’s business strategy including formulating and executing strategy, setting objectives and business plans and managing costs.

  • Responsible and accountable for leading, directing, controlling and managing the staff within the department to ensure that they (i) understand their responsibilities and duties applicable to their roles, (ii) comply with the Firm’s policies and procedures and (iii) conduct themselves in a way which is commensurate with the Firm’s values;

  • Responsible and accountable for managing and monitoring the department’s risk and IT infrastructure inventory to control the Firm’s exposure within predefined limits prescribed by IT Risk Management and established by the Firm’s Risk Management Committee and overseeing the department to operate within the Firm’s defined risk appetite;

  • Responsible for contributing to the Company’s revenue target and to enhancing the worldwide franchise of MUFG;

  • Responsible and accountable for maintaining and enhancing good working relationships between the IT Infrastructure department and stakeholders, including business, control and other technology teams globally;

  • Responsible and accountable for planning and preparing the department’s annual budget, documenting budget expenditures and monitoring the department’s expenditure ensuring that cost controls are always in place; Responsible and accountable for managing, maintaining, supporting, developing and setting strategy on all IT Infrastructure elements.

  • Responsible and accountable managing the production environment to ensure it meets agreed service standards, SLAs and KPIs.

  • Responsible and accountable for Enterprise Infrastructure, coordinating with other expert teams to provide a complete architecture roadmap and direction.

  • Responsible and accountable for working with the Branches in EMEA to set an appropriate Infrastructure strategy that is efficient, meets Group and Regulatory Controls and permits optimisation of cost.

  • Responsible and accountable for building strong relationships across the Bank and Securities business functions and business areas, underpinned by trust and the core values of the bank

  • Coordinating the activities of the IT Infrastructure senior management team

  • Responsible and accountable for delegating the management of the departments manuals and policy document, ensuring that these are up-to-date, and remain "fit for purpose" such that IT Infrastructure can carry out its responsibilities in the most appropriate and efficient manner.

Risk Management

As Head of IT Infrastructure, you will be responsible for monitoring, and taking action further to your delegated authority in respect of, the risk being run across the IT Infrastructure . You are/will:

  • responsible for managing all relevant risks (including, but not limited to, IT Risk, operational and conduct risks) within the firm’s risk appetite including through the use and continued development of market-leading risk management models and monitoring tools.

  • responsible for conducting business in line with internal policies and procedures as well as regulatory requirements.

  • ensure that the Global Governance Standards are supported by appropriate and effective compliance policies and procedures that are applied consistently across the IT Infrastructure ; and

  • responsible for ensuring that the information supplied by the IT Infrastructure team for risk reporting is well managed and, within the policies established by the Company and Operating Entity's, Boards and appropriate committees;

  • Ensure IT controls are in place to mitigate all risks for the department. Support and partner with the IT Risk, Security and Control department in defining new policies and procedures covering all areas of responsibility.

  • Responsible for managing compliance to policies, standards and procedures set against IT infrastructure.

Regulatory Compliance, Affairs and Change

You will manage the following matters with respect to internal systems and procedures, appropriate for above departments, including:

  • Being accountable for evaluating, approving and establishing where necessary, appropriate operational and IT systems and controls to enable IT Infrastructure to conduct its business in accordance with agreed business plans within the International Business

Controls and Compliance

You are responsible for ensuring the Company’s compliance with internal risk and compliance requirements, controls and procedures, including but not limited to:

  • overseeing that the above departments maintain systems and controls commensurate to its business and in line with regulatory requirements ;

  • personally, following all relevant policies and procedures, and ensuring those in your teams also follow policy and procedures.

Technical Capability

  • Responsible for:

  • Data Centres

  • Networks (including firewall technology)

  • External connectivity

  • Communications,

  • Telephony (including switchboard and voice recording),

  • Virtualisation technology (incl containerisation)

  • Operating systems

  • Cloud services (where applicable)

  • Collaboration tools

  • Servers,

  • Desktops,

  • Storage (online, offline and backup)

  • Databases,

  • Threat and vulnerability management (where applicable)

  • as well as all related hardware and software.

  • Ensure a highly available, reliable and performant infrastructure is developed, maintained and supported to meet the business needs for availability, performance and control under a 24 x 7 support regime.

  • Ensure the infrastructure architecture aligns to the business, information and application architectures.

  • Ensure the teams resolve infrastructure-related requests and issues in line with expectations.

  • Ensure performance of the service delivery is tracked and managed through pre-agreed KPIs.

  • Ensure that all programme-aligned work are planned and delivered in line within timelines and budgets.


You will manage the following matters, appropriate for above departments, including:

  • authority for building (via recruitment, restructuring and internal development) a team of high-quality professionals that will achieve the objectives of the broader MUFG Group to leverage the strategic advantages;

  • accountable for ensuring that all staff in your remit are fully trained and understand what is required of them in order to do their jobs effectively, including ensuring that job descriptions, objectives/personal development and performance reviews are provided for all staff at least once a year in accordance with Human Resources requirements, continually monitoring their competency in order to meet the requirements of the relevant regulator’s training and competency regime, handling appropriately any grievance or disciplinary issues; and

  • accountable for ensuring that the department meets target resourcing KPI’s that are in line with wider Technology department objectives; and - accountable for ensuring that any responsibilities that you have delegated to other staff, including those in respect of regulatory obligations (where applicable), are appropriately apportioned and controlled. Ensure that the staff in question have a clear understanding of these duties so as to ensure that the business and affairs of the] function can be adequately monitored and controlled

In particular:

Lead, direct and manage staff within the team to ensure that they:

  • Understand the responsibilities applicable to their roles

  • Comply with company policies and procedures

  • Conduct themselves in a manner commensurate with company values

  • Actively manage performance, develop talent, identify key positions and persons and create sustainable success plans.

  • Oversee appropriate training is in place to fulfil current and future skill requirements.

  • Lead and promote a dynamic, delivery driven culture that works alongside business units to provide responsive resolutions and value driven solutions.

  • Establish/maintain an outsourcing strategy, both on and offshore, for Infrastructure.

  • Responsible for people management across the entire team, ensuring the right people in the right roles with a strong focus on building future capabilities.

Performance and Duties

The role holder will be assessed in accordance with their employing entity’s performance framework and process with relevant input obtained from the dual hatting entity as relevant.

As duties and responsibilities change, the job description will be reviewed and emended in consultation with the role holder. The role holder will carry out other duties as are within the scope, spirit and purpose of the role as requested by their line manager or Department Head.

Managing conflicts of interest/dual hat status

The role holder will have responsibilities for both MUFG Bank and MUFG Securities EMEA plc.

The role holder will be required to perform their duties and responsibilities on an entity neutral basis, without favour.

The role holder is required to follow regulatory requirements applicable to ensure each business is appropriately supported and to maintain the legal entity integrity of each of MUFG Bank and MUS.

Working terms are dictated by functional mandates, the terms of the Dual-Hat Arrangement Agreement in place between MUFG Bank and MUFG Securities EMEA plc and any other relevant agreements entered into between MUFG Bank and MUFG Securities EMEA plc.

The role holder will have responsibility for identifying and resolving where there may be a difference or conflict in needs between MUFG Bank and MUFG Securities EMEA plc, escalating to their manager where required.

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles

  • Client Centric

  • People Focused

  • Listen Up. Speak Up.

  • Innovate & Simplify

  • Own & Execute