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MUFG Head of Business Critical Services in London, United Kingdom

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Overview of the Department/Section:

MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.

As one of the top financial groups globally with a vision to be the world's most trusted, we want to attract, nurture and retain the most talented individuals in the market. The size and range of MUFG's global business creates opportunities for our employees to stretch themselves and reap the rewards, whilst our common values, to behave with integrity and responsibility, and to build a culture which is fair, transparent, and honest, underpin everything that we do.We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

Please visit our website for more information -

Main Purpose of the Role :

Regulators are putting increasing scrutiny on outsourcing, third party and intragroup processes.

Outsourcing and vendor management has historically been a small ‘Risk’ to MUFG, but given the increased use of API’s, open data, Cloud, Global outsourcing and Software as a Services (Saas); the increase in Risks are significant (3rd party, country, concentration, data, reg & operational). The upcoming EU Digital Operational Resilience Act (DORA) will have further significant implications for MUFG as an EMEA wide operation. MUFG has, versus peers, a significantly more complex structure to addressing its holistic Third Party approach to: Risk, Resilience, Procurement and Sustainability Management.

A newly created function called “Business Critical Services” is to be created to ensure clear accountability for this range of activities, with the role providing a holistic 2nd line framework owner across Procurement, TPRM, Vendor Corporate sustainability and Global supplier management.

Key Responsibilities:

The Head of BCS role will be responsible for the setup & ongoing management of a new function reporting into the CFO and be responsible for:

  • Design, deliver and own holistic ‘Business Critical Services’ (BCS) 2nd line framework on behalf of SMF

  • Define and embed front to back controls requirements to ensure compliance with the BCS remit i.e. Procurement, TPRM, Vendor Corporate sustainability and Global supplier management frameworks

  • Own the Development of BCS Target Operating model, KPIs, KRIs & EWI including risk appetite in line with Risk appetite

  • Develop close partnership with SMF24 for Operational Resilience function to ensure a seamless operating model between BCS and Operational Resilience.

  • Own the relationship & management with BCS outsourced partners (I,e, ChainIQ)

  • Develop & execute an integration of resources / roles / teams under the new function (BCS)

  • Responsible for driving standardisation, simplification and a holistic MUFG approach that aligns global with regional frameworks (e.g. Procurement, TPRM & Vendor Sustainability and Global suuplier mgmt.)

  • Own & manage governance frameworks, in line with SMF requirements, to drive management awares of material risks, issues & impacts to MUFG (internal / external).

  • Own & management the EMEA Outsourcing & Offshoring forum to ensure all related requirements impact MUFGs regulatory requirements & strategy are aligned and consistent across emea and aligned with global efficiency direction.

  • Hold 1LoD functions to account under embedded framework via oversight bodies up into board(s).

  • Own the development and ongoing management of BCS control environment & RCSAs

  • Develop & lead firmwide awareness and internal speaker services to promoto BCS strategy, framework & risks to mufg (e.g. Kizuna comms, EMC, ECC..etc)

  • Establishment and ongoing end to end process of BCS functions including clear handshakes with 1st and 2nd line of defence to define and deliver a clear organisation structure defined under policy/procedure and reporting)

  • Define and set out strategy to align BCS related framework EMEA wide & globally consistent

  • Owns the implementation of applicable new regulatory changes (e.g. TPRM 2)

  • Owns applicable external regulatory requests or asks on behalf of SMF(s)

  • Sequenced plan of activity, including tool identification and resource requirements

  • Establish & own a regional model in partnership with MBE & Other offices

  • Responsible for representing BCS mandate requirements to programmes or required internal governance committees / forums

  • Active member of required Programme Steering Committee and / or Working Group to determine and oversee the ownership, funding and delivery of BCS functional scope requirements

  • Build and mentor a talented team, motivating them to clearly understand how they deliver the firm’s strategy

  • Role profile definition; resource identification; new function logistics setup

Skills and Experience:

Functional / Technical Competencies:

  • Strong track record of managing complex changes & developing a fit for purpose function with a “hands-on experience” of business subject matter expertise

  • Experience of Procurement, TPRM within a complex organizational structure, with the ability to demonstrate successful delivery

  • Strong Leadership and management especially in a matrix organization

  • Strong track record of BAU controls ownership, delivery and embeding in BAU

  • Broad knowledge of investment and corporate banking products and services and how they impact or support clients across sectors / regions

  • Ability to partner and develop consistent regional approaches with global functions/counterparts

Work Experience:

One or more of the following is essential :

  • 15 Years+ banking experience covering Procurement, finance, vendor management

  • 10 years + Business management experience with strong demonstration of leading/managing complex organizational changes

  • 10 years + Project management experience with a proven track record of delivery

Education / Qualifications:

  • Degree level education in relevant subject (e.g. finance, maths, physics etc.) (Beneficial)

  • Other beneficial qualifications (e.g. MBA, CFA, etc.) (Beneficial)

Personal Requirements:

  • Excellent communication skills

  • Results driven, with a strong sense of accountability

  • A proactive, motivated approach.

  • The ability to operate with urgency and prioritise work accordingly

  • Strong decision making skills, with the ability to demonstrate sound judgement

  • A structured and logical approach, also demonstrating creativity and innovation in solution forming

  • Strong problem solving skills

  • Excellent interpersonal skills with proven ability to foster strong relationships and manage senior stakeholders

  • The ability to manage large workloads and tight deadlines

  • Excellent attention to detail and accuracy

  • A calm approach, with the ability to perform well in a pressurised environment

  • Strong numerical skills

  • A cultural leader and carrier

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles

  • Client Centric

  • People Focused

  • Listen Up. Speak Up.

  • Innovate & Simplify

  • Own & Execute