Job Information
MUFG Head of Vendor Management - Director in London, United Kingdom
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
OVERVIEW OF THE DEPARTMENT/SECTION
We are MUFG. 360 years of heritage. A world-class set of businesses. And more than 180,000 employees in 50 markets. It’s no surprise that MUFG has grown to become one of the top five banks in the world. Our services include commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. MUFG offers stability in an ever-changing market, providing services to high-profile clients worldwide.
Our vision - To become the world’s most trusted financial group. You’ll help us achieve it.
Please visit our website for more information - mufgemea.com.
Business Critical Services is a function in EMEA Finance to support the EMEA CFO with his Senior Manager responsibility of supervisory oversight on outsourcing and third party risk management.
BCS consolidates TPRM, Procurement and Accounts Payable and Vendor Management.
This is an EMEA wide function driving consistency across the region whilst being globally aligned.
NUMBER OF DIRECT REPORTS
TBD – as we build out the team
MAIN PURPOSE OF THE ROLE
This role is a D position to support the Head of Business Critical Services in developing and rolling out the Vendor Management framework and capability within the firm.
The role will be responsible for establishing a framework to ensure that there is adequate oversight and management of Third-Party Activities through enhanced due diligence and on-going monitoring of vendors. Collaboration with the Vendor stewards and service managers across the business units is key in building out this function across the organisation. Performance monitoring on an on-going basis, escalation of material issues at the right level to an adequate governance and ensuring compliance with regulatory expectations on continuous vendor monitoring remain the key focus areas.
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KEY RESPONSIBILITIES
Design, implement and operate the Vendor Management (VM) framework as a comprehensive approach for post contract value from key third party service providers.
Partner with Vendor Stewards Service managers to define a collaborative approach for closer relationship, with focus on generating value in terms of enhanced service, performance, quality, innovation and efficiency.
Ensure that key third party service providers are aligned to the firms’ strategic business plan.
Ensure that a clear roadmap is in place driving effective operational, contractual and commercial management of these relationships in line with the contract.
Manage the relationship with major outsourced vendors in line with Vendor Management best practice and MUFG Policy and the regulatory environment.
Ensure Vendor Management governance is established, robust and is operationally effective.
Identification, escalation and resolution of issues regarding the department and related activities;
Anticipate, resolve, report and escalate any service or relationship risks, incidents and disputes for in-scope third parties and ensure appropriate mitigation plan is in place to maintain end to end service integrity.
Responsible for arranging third-party audits by liaising with subject matter experts
Ongoing monitoring and reporting of value gained from outsourcing to critical vendors.
Applying knowledge of the UK outsourcing market to develop the supplier relationship strategy, balancing external trends against business objectives and desired customer outcomes.
Maintaining and enhancing good working relationships with stakeholders, including business and control / infrastructure teams, auditors, local management and global teams
Leading projects and system enhancements as required, ensuring effective control and continuous process improvement
WORK EXPERIENCE
Experience of leading a vendor management function that has demonstrated value through partnership with complex and material vendors
Demonstrable experience in delivering end to end best practice Supplier Relationship Management for internal and external vendors.
Extensive experience in managing outsourced suppliers and ability to influence key stakeholders
SKILLS AND EXPERIENCE
Functional / Technical Competencies:
Essential:
Develop and implement ongoing supplier governance process which includes overall oversight, escalation point and single point of contact for suppliers within Business Unit.
Responsible for benchmarking industry landscape and standards, as well as driving Best Practices
Establish reporting cadence, data analytics, and produce dashboard reporting and other reporting artifacts to proactively identify emerging risks, issues, or challenges.
Ensure adherence and execution of contract agreements including achievement of SLAs and KPIs
Provide “On the ground” leadership and support, including coaching on areas of deficiency.
Develop consistent measurements of vendor performance as part of good governance & oversight
Monitor Supplier performance through engagement with the Service Managers and escalate to governance committees where required.
Resolve escalated issues that are preventing suppliers from meeting expectations
Liaise with TPRM & Procurement teams as appropriate to maintain compliance standards and initiate triggers to risk assessment & contract management.
Preferred:
Strong change management skills that drive continual improvement, recognising problems and opportunities and identifying win-win solutions
Good knowledge of banking and/or investment banking services/global markets products and
services.
Strong analytical, writing and Microsoft Office skills
PERFORMANCE AND DUTIES
The role holder will be assessed in accordance with their employing entity’s performance framework and process with relevant input obtained from the dual hatting entity as relevant.
As duties and responsibilities change, the job description will be reviewed and emended in consultation with the role holder. The role holder will carry out other duties as are within the scope, spirit and purpose of the role as requested by their line manager or Department Head.
MANAGING CONFLICTS OF INTEREST
The role holder will have responsibilities for both MUFG Bank and MUFG Securities EMEA plc.
The role holder will be required to perform their duties and responsibilities on an entity neutral basis, without favour.
The role holder is required to follow regulatory requirements applicable to ensure each business is appropriately supported and to maintain the legal entity integrity of each of MUFG Bank and MUS.
Working terms are dictated by functional mandates, the terms of the Dual-Hat Arrangement Agreement in place between MUFG Bank and MUFG Securities EMEA plc and any other relevant agreements entered into between MUFG Bank and MUFG Securities EMEA plc.
The role holder will have responsibility for identifying and resolving where there may be a difference or conflict in needs between MUFG Bank and MUFG Securities EMEA plc, escalating to their manager where required.
MUFG has a flexible working policy with 3 days in the London office.
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
Our Culture Principles
Client Centric
People Focused
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute