MUFG Platform Operations - Cloud Team Lead in London, United Kingdom
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 6th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
Overview of the Department/Section:
MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.
As one of the top financial groups globally with a vision to be the world's most trusted, we want to attract, nurture and retain the most talented individuals in the market. The size and range of MUFG's global business creates opportunities for our employees to stretch themselves and reap the rewards, whilst our common values, to behave with integrity and responsibility, and to build a culture which is fair, transparent, and honest, underpin everything that we do. We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
MUFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: MTU) stock exchanges. The group’s operating companies include, but are not limited to, MUFG Bank, Mitsubishi UFJ Trust and Banking (Japan's leading trust bank), Mitsubishi UFJ Securities Holdings (one of Japan's largest securities firms), and MUFG Americas Holdings.
Please visit our website for more information - mufgemea.com.
This Cloud team is part of the wider Platform, Cloud and Database team within Technology Infrastructure, which in turn is part of the Corporate Technology team. Corporate Technology is responsible for the operation, development and support of all infrastructure and applications across all relevant areas of the business, as well as ensuring IT strategy, architecture and solutions are aligned to stated business requirements.
Main Purpose of the Role :
This role is Team Lead of the Cloud Platform Operations team. The responsibility of the team is to manage all aspects of the public cloud platforms for Iaas, PaaS and SaaS solutions. This includes architectural design and guidance, liaising with application teams, implementing solutions for and alongside application teams, and monitoring and supporting the cloud services and resources. Once systems and services are production ready, they are then handed off to the appropriate teams, along with required knowledge transfer.
Working alongside the Head of Platform, Cloud and Database and with the wider Technology Infrastructure Management and technical teams to define and execute cloud related strategy
A senior role that is responsible for leading a team that works deep within a disruptive technology sector, thus requiring an example of the right leadership, culture and behaviors’ that are required in the bank
Responsible for people management across the team, ensuring the right people in the right roles with a strong focus on building and maintaining future capabilities
Required to carry out the responsibilities of the role in accordance with company policy/procedures and as directed by line management
Responsible for managing, maintaining, enhancing and strategic development of cloud related technologies in EMEA
Propose, architect, design and deploy innovative cloud-based solutions that work alongside existing on-premise infrastructure
Responsible for cloud infrastructure, coordinating with infrastructure management and other expert teams to provide a complete architecture, roadmap and direction
Determine how existing IT infrastructure can be translated to cloud platform(s) such as Microsoft Azure, Amazon AWS and Oracle Cloud (OCI)
Design, execute and support cloud & hybrid cloud PoC deployments, based on infrastructure strategy and/or business use cases
Provide internal support, guidance & skills growth internally for cloud platforms
Plan, manage and escalate risks/issues in a timely fashion to determine priorities and feed strategy
Provide appropriate levels of business support to end users
Provide advice and guidance surrounding cloud cost/capacity management optimization to maximize return of investment and to reduce total cost of ownership
Identify cost saving and optimization opportunities within the MUFG group
Provide advice in relation to system development, migration and integration of cloud-based solutions, including the operational and maintenance aspects of systems under development, and proposed system recovery procedures
Ensure IT controls are in place to mitigate all risks associated with cloud-based technologies. Support and partner with the Infrastructure Control function and the IT Risk, Security and Control departments in defining new policies and procedures covering areas of responsibility
Responsible for managing compliance to policies, standards and procedures
Responsible for ensuring new services are documented and deployed with BCP/DR in mind
Representation for relevant audit investigations and assessments, to review findings and to accept or challenge as appropriate
Responsible for addressing associated findings, executing corrective actions plans and implementing recommendations
Responsible for ensuring that sufficient capacity is available to accommodate expected growth in all managed platforms
Required to keep abreast of external market/solution trends to ensure all assigned product offerings remain relevant and meet industry expectations and standards
Responsible for the delivery of related programs and projects to support the core Infrastructure
Responsible for design and delivery of cloud components to all the other programs of change
Work across all areas of Infrastructure and IT to ensure that the Cloud team provides necessary capabilities to support other teams
The role will be responsible for management, maintenance, support, development and design contribution for all cloud related technologies across MUFG’s banking arm and securities business under a dual-hat arrangement. Under this arrangement, you will act and make decisions on behalf of both the Bank and the Securities business, subject to the same remit and level of authority, and irrespective of the entity which employs you.
Key Responsibilities include, but are not limited to:
Planning & Strategy Development
Define strategies and plans for cloud infrastructure, ensuring plans are aligned to Technology infrastructure, the strategic goals of the business and wider IT functions and consistent with business strategy
Actively contribute to the development of the wider EMEA IT strategy and objectives, in line with the global IT strategy.
Assess cost and feasibility while planning and delivering services. Identify opportunities and implement strategies for efficiency enhancement, functionalities and service quality improvement
Define a strategy to migrate to use Cloud and reduce the physical data centre footprint
Deliver a reliable, robust, sustainable and efficient operating model by leveraging best practices from both Bank and Securities teams
Ensure relationships with other EMEA IT functions and business are actively managed to fully capture their infrastructure requirements
Ensure appropriate service standards and targets are reflective of business needs
Ensure key business drivers and effect on the EMEA IT portfolio is understood to forecast current and future demand for BAU and projects, through closely working with Planning and Change team
Ensure a highly available, reliable and performant cloud infrastructure is developed, maintained and supported to meet the business needs for availability, performance and control under a 24 x 7 support model
Ensure the cloud infrastructure architecture aligns to the business, information and application architectures
Ensure the teams resolve related requests and issues in line with expectations and coordinated by the Service Desk
Ensure performance of the service delivery is tracked and managed through pre-agreed KPIs
Ensure that all programme-aligned work is planned and delivered in line within timelines and budgets
Provide subject matter expertise and input into the procurement process, including contract review and approval where relevant, coordinating with other EMEA IT functions and the procurement team
Identify potential areas within Infrastructure to leverage 3rd party vendor support or development effort to drive more efficient and higher quality services
Manage operational vendor relationships within Infrastructure to drive strategic values e.g. service quality, agility and cost align with the wider EMEA IT strategic objectives, leveraging KPIs when appropriate
Regularly review their operational delivery standards against pre-defined KPIs
Define strategy to appropriately organize and adequately resource staff with appropriate skillsets in order to achieve its strategic objectives and accommodate expected growth in BAU and projects
Lead, direct and manage staff within the team to ensure that they:
Understand the responsibilities applicable to their roles
Comply with company policies and procedures
Conduct themselves in a manner commensurate with company values
Actively manage performance, develop talent, identify key positions and persons and create sustainable success plans.
Oversee appropriate training is in place to fulfil current and future skill requirements
Lead and promote a dynamic, delivery driven culture that works alongside business units to provide responsive resolutions and value driven solutions
Identify key risks within the team, assessing and mitigating those risks in accordance with the appropriate risk management framework
Monitor and control operational incidents across the team, identify root causes and implement the necessary controls and processes to prevent a recurrence
Oversee the accurate reporting of all service standards for the team and systems with close coordination with the Planning and Service Management function
Oversee the team operates in a controlled way in accordance with standard procedures by adhering to related security and compliance procedures
In conjunction with IT Risk, Security and Control, ensure that all regulatory requirements are fully complied with, including SOX and FFEIC assessments and appropriate defenses and controls are in place to deal with all Cyber risks
Culture and Leadership
Actively lead the integration of Bank and Securities technology functions where applicable
Promote the MUFG values-led culture which is inclusive and diverse
Promote a dynamic, delivery driven culture that works alongside business units to provide responsive resolutions and value driven solutions
Collective leadership by example on staff cyber education and awareness to embed a proactive cyber culture
Find ways to strengthen working relationships with stakeholders, including business teams
Lead by example in building relationships across the bank, establishing a stronger peer network and helping to strengthen collaboration.
Build strong relationships with internal and external stakeholders to understand industry best practice, influence change and promote technical credibility
The role will be responsible for Team Lead activities to support Cloud engineers to be effective
The team will be a mix of onshore full-time employees and also near or offshore staff augmentation or managed service resources
Skills and Experience:
Functional / Technical Competencies:
Identity & Access Management: Identity Synchronization (e.g. Azure AD, AD Connect, LDAP), Portal Single-Sign-On (e.g. ADFS), Access management & RBAC
Billing, Subscription & Resource management: Organization structures, Subscription hierarchies, Billing & consumption reporting
Cloud Networking: vNETs, NSG’s, UDR’s, Peering, VPN’s, Load Balancing & Direct Connections (e.g. ExpressRoute)
Cloud Security: Virtual Appliances, policies, best practice, on-prem integration
IaaS: Running Windows & Linux workloads, porting/migrating on-premise workloads, Running workloads in a hybrid environment, Automation & Orchestration solutions
PaaS: Web apps, SQL Database, No SQL DB’s, MicroServices (e.g. containers, Service Fabric)
Understanding of Cloud architectures and strategy for multiple deployment models - public, private, and hybrid
In-depth knowledge of at least one of the following cloud platforms (with exposure to at least one other): Microsoft Azure, Amazon AWS, Oracle Cloud (OCI)
Hands-on knowledge of Cloud Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Virtualization: VMWare/AHV, Hyper Converged Compute (HCI), virtual networking, security and application architecture
Proven experience in designing innovative business solutions
Track record in delivery of successful Infrastructure projects.
A good understanding of at least one Cloud Identity Security and Access Management implementation.
PowerShell/ARM/Python scripting skills (or other relevant languages)
Knowledge of application architectures using non-Microsoft technologies such as Linux, SAP, and Open Source technologies such as OpenShift, Docker, Kubernetes and similar
Exposure to both Cloud Marketplace Security services and products for Azure, AWS & Oracle platforms.
Understanding of Cloud related development concepts (e.g. Agile, DevOps, CI CD pipeline) & related tools (e.g. Azure DevOps, GitHub, TeamCity)
Education / Qualifications:
Degree educated and / or equivalent experience preferred.
Demonstration of any qualifications in any cloud related technologies and subsequent related experience.
Excellent communication skills
Ability to manage constructive conflict effectively
Ability to build strong and lasting relationships across the bank
Results driven, with a strong sense of accountability, focused on business outcomes
Strong decision-making skills, the ability to demonstrate sound judgement
A structured and logical approach to work
A creative and innovative approach to work
Excellent interpersonal skills
The ability to manage large workloads and tight deadlines
Excellent attention to detail and accuracy
A calm approach, with the ability to perform well in a pressurized environment
Conscientious, methodical and logical approach to work
Additional, as Team Lead:
A confident approach, with the ability to provide clear direction to your team
Excellent managerial/leadership experience
The ability to lead a high performing team
A strategic approach, with the ability to lead and motivate your team
The ability to articulate and implement the vision/strategy for the Tec Infrastructure department
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
Our Culture Principles
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute