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MUFG Transformation Communications Manager - 18 mth FTC in London, United Kingdom

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Overall Purpose of Job:

MUFG in EMEA have an ambitious change programme to bring about transformative positive change to the company in region across four strategic pillars – Generate Profitable Growth, Enhance Efficiency, Strength Culture and Strengthen Governance.

The Transformation Communications Manager reports to the Head of Internal Communications and is responsible for translating programme and workstream content into a compelling narrative with key messages and content delivered through appropriate channels, promoting positive engagement, advocacy and adoption within MUFG in EMEA.

This role works within the Corporate Communications team and partners closely with the Change Management team. The Corporate Communications team is responsible for a range of key activities across EMEA, including executive leadership communications, employee-wide internal communications, brand and reputation management, media relations, website and digital channels and oversight of our corporate social responsibility (CSR) agenda. W e work closely with Change Management to connect the organisation and drive employee pride and understanding on various transformation and culture initiatives.

No of Direct Reports


Primary responsibilities

  • Partner with Chief Transformation Officer, Chief Technology Officer, key management stakeholders and other subject matter experts to execute awareness and engagement campaigns to transform the company culture, and drive change that supports growth.

  • Devise and execute strategic communications strategy (and supporting communications plans for identified transformation priorities) in support of major business change and growth initiatives, to cover all aspects of the MUFG EMEA Transformation strategy including, but not limited to, Technology, Change Management, Operations and other relevant departments.

  • Takes ownership for the development, management and execution of the Transformation communications strategy.

  • Produces high-quality, impactful content and leverages existing corporate communication channels.

  • Build and maintain employee understanding, engagement and adoption of individual transformation “wins” and activities.

  • Provide guidance, advice and examples of best practice to support leaders in developing and driving their communication plans, ensuring consistency of message, as appropriate.

  • Work as part of MUFG EMEA Corporate Communications to support region-wide communication efforts, and ensure alignment of messaging with group-wide strategy.

  • Champion the use of creative and engaging communication methods and ensure that MUFG’s communication tools are used effectively to drive engagement and instil pride throughout the business.

  • Writing, editing and delivering programme communications including presentations, face to face, newsletters and intranet, to support the roll out of each project.

  • Work with the Internal Communication function to implement a consistent message and tone of voice across the programme.

  • Evaluate the impact of communications through analytics and feedback channels, assessing the effectiveness of communication delivered and take actions to improve.

  • Contributes to the development of a performance scorecard to measure the success of the transformation communications programme.

  • Although primarily focused on internal communications, the nature of the work will demand that the successful candidate feels comfortable working across external communication, particularly in respect to executive visibility for various leadership team members.

Work Experience

  • Financial Services Transformational change communications experience - being the person who has lead communications for a number of change projects.

  • Driving culture and behaviour change, employee engagement through a variety of channels.

  • Comfortable in working with, and taking direction from, multiple stakeholders and has the ability to fit within and complement existing team relationships.

  • Able to operate in a matrix organization and has the ability to influence the actions of the organization’s most senior leaders: in country and regionally

  • Strong and proven commercial instincts and technical internal communications knowledge, combined with resilience, culture awareness and diplomacy to achieve stakeholder engagement.

  • Ability to work under pressure and manage numerous projects simultaneously.

  • Excellent written and verbal communication skills.

  • Financial or professional services experience preferred.

  • Bachelor’s degree or equivalent combination of work experience required, with 8-10+ years of related experience preferred.

This is a hands on role and will appeal to a seasoned communications professional who enjoys setting others up for success, is comfortable engaging with both senior and junior stakeholders and enjoys developing strategy and taking it through to activation.

Functional/Technical Skills and Knowledge requirements

  • Highly organised, self-motivated and able to work under tight deadlines.

  • Ability to focus on the vision while also executing in the detail.

  • Ability to prioritise and project-manage multiple initiatives simultaneously.

  • Commitment to working effectively and collegiately with all levels of employees.

  • Be seen as an agent for change.

Technical Skills:

  • Excellent writing and editing skills.

  • Ability to project manage.

  • Strong critical and strategic thinking skills.

  • Strong computer skills (MS Word, Excel, PowerPoint).

*As duties and responsibilities change, the job description will be reviewed and amended in consultation with the job holder. The job holder will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles

  • Client Centric

  • People Focused

  • Listen Up. Speak Up.

  • Innovate & Simplify

  • Own & Execute