MUFG Union Bank Jobs

Mobile mufg Logo

Job Information

MUFG Vice President, Crisis Management, Planning and Response in London, United Kingdom

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups. Headquartered in Tokyo and with approximately 350 years of history, MUFG is a global network with around 2,300 offices in over 50 countries including the Americas, Europe, the Middle East and Africa, Asia and Oceania, and East Asia.. The group has over 150,000 employees, offering services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.

As one of the top financial groups globally with a vison to be the world's most trusted, we want to attract, nurture and retain the most talented individuals in the market. The size and range of MUFG's global business creates opportunities for our employees to stretch themselves and reap the rewards, whilst our common values, to behave with integrity and responsibility, and to build a culture which is fair, transparent, and honest, underpin everything that we do. We aim to be the financial partner of choice for our clients, whatever their requirements, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

MUFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: MTU) stock exchanges. The group’s operating companies include, but are not limited to, Bank of Tokyo-Mitsubishi UFJ, Mitsubishi UFJ Trust and Banking (Japan's leading trust bank), Mitsubishi UFJ Securities Holdings (one of Japan's largest securities firms), and MUFG Americas Holdings.

Please visit our website for more information -




Responsible for supporting the Team Lead with:

  • Leading on all crisis management planning and response activity across MUFG in the EMEA region. This includes developing the crisis preparedness documentation and supporting processes to ensure MUFG are well prepared to respond to crisis events.

  • Responsible for the creation and maintenance of crisis response plans and playbooks for severe but plausible scenarios.

  • Build and maintain collaborative relationships with key stakeholder across MUFG to ensure collaborative approach to crisis management planning and response.

  • Maintain relevant procedures, plans and playbooks to ensure crisis management preparedness at all time.

  • Lead on crisis management response including escalating and communicating critical incidents to Incident Management team and Executive Management Team. This would include out of hours support to crisis events alongside other members of the team.

  • Lead on the planning and execution of crisis management exercises in the EMEA region, including designing the crisis exercises, facilitating exercise sessions/workshops and producing exercise reports.

  • Support the development, implementation and embedding of the Operational Resilience Framework in line with regulatory requirements through the crisis management planning and response function.

  • Ensure adherence to groupwide crisis management policies and procedures.

The role will work closely with the Crisis Management and Business Continuity Lead to develop a strong capability in the first line of defence, defining and delivering sustainable and practical solutions for the management of operational resilience, Crisis Management Response and Business Continuity Management activities.

The role holder should have knowledge of the FCA/PRA Operational Resilience Policy Statements (March 2021), and will gain experience working in a team ultimately responsible for successfully establishing Operational Resilience frameworks and capabilities within the organisation.


Responsible for supporting the Team Lead on developing, embedding and managing the Operational Resilience framework tools and methodologies in line with regulatory requirements to enable the achievement of MUFG’s strategic objectives. Specific responsibilities include:

  • Supporting all tasks to promote awareness and understanding of Operational Resilience and Crisis Management across the firm, supporting communications and training campaigns across all levels.

  • Build on and maintain strong collaborative relationships across three lines of defence with key stakeholders, including senior management with a crisis management role. This also involves liaising with stakeholders who are both technical and non-technical.

  • Actively supporting the Incident Management Team and Senior Management with:

  • Timely coordinating response to all emergency incidents

  • Ensuring actions for staff safety as a priority.

  • Responsible for maintaining robust Crisis Management plans

  • Responsible for maintaining Crisis Management training activities (Incident Management Team, Executive Team, Operational Resilience and Business Continuity Coordinators)

  • Actively support with the continued development and delivery of Disaster Recovery and Crisis Management activities within London and the wider EMEA region.

  • Manage coordination of the London and the EMEA regional annual HQ Tokyo regulatory assessment and reporting for BCM and DR;

  • Lead on the design and delivery of crisis management exercises across the EMEA region, including developing training for crisis management team members.

  • Manage the escalation process to the Incident Management Team and Executive Management Team to ensure rapid and effective response to crisis events impacting MUFG.

  • Liaise to incident responders across the organisation to ensure a collaborative and joined up approach to managing operational disruptions across the organisation.

  • Support the process to learn lessons after a crisis or incident and enact change where improvements are identified.

  • Support One MUFG’s delivery in the EMEA region in line with regulatory and Head Office requirements to achievement of MUFG’s strategic objectives.


  • Experience:

  • Has previous experience managing incidents and crisis events.

  • Has designed and delivered crisis management exercises.

  • Working closely with stakeholders at different levels of seniority.

  • Knowledge of working in the fields of Operational Resilience and Business Continuity (preferred).

  • Academic experience in emergency or disaster management.

  • Previously employment experience in:

  • The UK Financial sector.

  • Crisis and Incident Management

  • Business Continuity and Disaster Recovery (Business Impact Analysis & Business continuity plans)

  • UK Regulatory experience in Operational Resilience or Risk Management areas.

  • Good knowledge and understanding of:

  • Business Continuity Management ISO 22301

  • Crisis Management ISO 22361

  • UK Regulatory policy statements on Operational Resilience, Third Party Risk Management & DORA.

  • BCI Good Practice Guidelines


  • Technical/Functional Skills:

  • Facilitating workshops with technical and non-technical stakeholders to drive agreement on requirements and delivery.

  • Maintaining procedure documents regarding crisis management and business continuity and rolling out training to stakeholders as required.

  • Can lead in establishing solutions with stakeholders to any issues raised regarding the crisis management process

  • Operating and maintaining an incident and crisis management escalation process.

  • Experience in planning for and delivering crisis management exercising.

  • Communication & influencing skills

  • Advocate for Operational Resilience and builds strong relationships with senior stakeholders across all business areas to ensure delivery and embedding of Operational resilience throughout the organisation

  • Ability to build collaborative relationships across the business, working closely with internal customers

  • Strong interpersonal and leadership skills, persuades and includes others using a range of approaches to achieve deliverables

  • No qualifications required; qualified through experience, however BCI certification and qualification in crisis management considered desirable.

. Where required, the role holder will also:

  • Support the Head of Operational Resilience with the Operational Resilience Committee

  • Contribute to the Operational Resilience team’s (OReT) performance, ensuring compliance with the organisations governance policies and procedures.

  • Support the design, planning and implementation of the overall ORe framework across London (and within the EMEA region) to a level expected by our local regulators and at a level in line with our peers, including the update of relevant procedures and policies.

  • Develop and deliver short and the medium term objectives/actions within the ORe framework.

  • Analyse the risk and effectiveness of the regions ORe reporting arrangements, and identify/escalate appropriate actions to improve the overall reporting for the unction.

  • Build close and continuous relationships with key individuals within the First, Second and Third Lines, and ensure their ORe weaknesses and concerns are addressed proactively.

  • Develop and enhance staff training as required.

  • Provide regular updates on progress under the ORe Governance framework and other key forums/committees. Contribute to the ORe governance for business activity to influence business strategy for the region and globally.

Regulatory compliance, affairs and change:

  • Comply with, and ensure that under your responsibility (where applicable) you comply with, the entities’ policies and procedures as well as all rules, laws and regulatory requirements emanating from any of the regulatory authorities to which the entities are subject.

  • Remain up to date with regulatory changes; ensure that changes are well understood and plans are


  • Excellent communication skills

  • Results driven, with a strong sense of accountability

  • A proactive, motivated approach.

  • The ability to operate with urgency and prioritise work accordingly

  • The ability to understand and manage the needs of a diverse and extensive group of stakeholders

  • Strong decision-making skills, the ability to demonstrate sound judgement

  • A structured and logical approach to work

  • Strong problem-solving skills

  • A creative and innovative approach to work

  • Excellent interpersonal skills

  • The ability to manage large workloads and tight deadlines

  • Excellent attention to detail and accuracy

  • A calm approach, with the ability to perform well in a pressurised environment

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles

  • Client Centric

  • People Focused

  • Listen Up. Speak Up.

  • Innovate & Simplify

  • Own & Execute