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MUFG Vice President, Operational Resilience Governance & Change Lead in London, United Kingdom

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The Operational Resilience Team sits within the Operations division. Key responsibilities of the team is to manage and coordinate activity across the business to maintain an effective Operational Resilience Framework, Business Continuity Framework and Crisis Management Framework.


Responsible for developing, embedding and managing the Operational Resilience framework, tools and methodologies in line with regulatory requirements to enable the achievement of MUFG’s strategic objectives. This framework covers regulatory requirements across the UK (FCA/PRA) and the EU Digital Operational Resilience Act (DORA).

Responsible for establishing collaborative relationships across MUFG entities in the UK and Europe, using excellent interpersonal and leadership skills, the role will influence and advise senior management to realise intended benefits. The role holder will support the ongoing maturity of the Operational Resilience Framework through the team of business partners aligned to areas of the business. The role holder will also work closely with the DORA Programme Team to develop a strong capability in the first line of defence, defining and delivering sustainable and practical solutions for the management of operational resilience.

The role holder will have detailed knowledge of the UK Operational Resilience Policy Statements (FCA & PRA) and DORA (EU). Role holder will have demonstrable experience of successfully establishing Operational Resilience frameworks and capabilities in similar financial services institutions.


  • Eventually up to 1


Responsible for developing, embedding and managing the Operational Resilience framework, tools and methodologies in line with regulatory requirements to enable the achievement of MUFG’s strategic objectives. Specific responsibilities include:

  • Responsible for building awareness and understanding of Operational Resilience across the firm, leading communications and training campaigns at all levels.

  • Responsible for maintaining strong collaborative relationships with key stakeholders, helping Service Owners, Resource Owners and Operational Resilience Coordinators perform their duties in line with regulatory expectations.

  • Responsible for coordinating operational resilience governance forums including:

  • Maintaining diary entries, attendance tracking and membership.

  • Papers across different areas of the business in time for socialisation to members.

  • Manage actions and decisions as part of minute taking.

  • Ensure regular Management Information is up to date and correct.

  • Responsible for ensuring all documentation related to operational resilience is updated in line with governance and regulatory requirements, including:

  • Policy

  • Framework

  • Procedures

  • Self-Assessment

  • Report on ICT Risk Management

  • Responsible for the enhancement and overall development of management information in relation to operational resilience.

  • Be the central point of contact for Change Management projects and support the assurance of operational resilience requirements across the project lifecycle. Ensure appropriate Operational Resilience Business Partner involvement in change activities that could materially impact an Important Business Service (IBS) or Critical or Important Function (CIF).

  • Support the creation of the UK Operational Resilience Regulatory Self-Assessment:

  • Ensure the annual regulatory self-assessment contain up to date information to support the overall assessment of the organisation’s resilience status;

  • Coordinate internal governance and approval.

Skills and knowledge required:

  • Technical knowledge

  • Detailed knowledge of the Operational Resilience Policy Statements (March 2021)

  • Knowledge of EU Digital Operational Resilience Act requirements.

  • Knowledge of Operational Risk, Operational Resilience and Business Continuity tools, methodologies and best practice

  • Experience delivering regulatory change and transformation

  • Understanding of project development lifecycle / change management methodologies.

  • Leadership skills

  • Ability to identify and resolve risks and issues, or prompt escalation to management if they are not able to be resolved

  • Use project management experience and knowledge to drive focus on effective and timely delivery of activities, managing the critical path and reporting regularly on status of deliverables

  • Ability to develop solutions to complex problems and makes recommendations to management

  • Communication & Influencing skills

  • Advocate for operational resilience and builds strong relationships with senior stakeholders across all business areas to ensure deliver and embedder of operational resilience throughout the organisation

  • Ability to build collaborative relationships across the business, working closely with internal customers

  • Strong interpersonal and leadership skills, persuades and includes others using a range of approaches to achieve deliverables

  • No qualifications required; qualified through experience

Where required, the role holder will also:

  • Contribute to the Operational Resilience team’s (OReT) performance, ensuring compliance with the organisations governance policies and procedures.

  • Support the design, planning and implementation of the overall ORe framework across EHQ (and within the EMEA region) to a level expected by our local regulators and at a level in line with our peers, including the update of relevant procedures and policies.

  • Develop and deliver short and the medium term objectives/actions within the ORe framework.

  • Ensure that the ORe objectives are in line with the agreed budget, including training & expectations.

  • Analyse the risk and effectiveness of the regions ORe reporting arrangements, and identify/escalate appropriate actions to improve the overall reporting for the unction.

  • Build close and continuous relationships with key individuals within the First, Second and Third Lines, and ensure their ORe weaknesses and concerns are addressed proactively.

  • Develop and enhance staff training as required.

  • Provide regular updates on progress under the ORe Governance framework and other key forums/committees. Contribute to the ORe governance for business activity to influence business strategy for the region and globally.

Please note, MUFG operate a hybrid working model – 3 days office based (London)/2 days working from home.

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles

  • Client Centric

  • People Focused

  • Listen Up. Speak Up.

  • Innovate & Simplify

  • Own & Execute