Job Information
MUFG Vice President, Operations/Payments Business Analyst in London, United Kingdom
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
EMEA Operations is responsible for efficient and accurate processing, ranging from single-touch, single entry to multi-touch, complex transaction processing including, middle office and subject matter expert (SME) support services.
The Payment Operations team is responsible for servicing MUFG Corporate Client payments, multi-currency direct and indirect clearing services, fraud transaction monitoring, industry developments across all cash related functions and supporting the EMEA Operations Accountable Executive (AE) as Payment Service owner.
The Payment Operations team leads on all payment related investment projects, regulatory changes and is responsible for industry changes linked to cash and settlement services and products.
MAIN PURPOSE OF THE ROLE
Support Director/Operations VP in all business analysis tasks related to assigned project
Remain current with all Regulatory and Industry changes impacting Payment Services
Provide Subject Matter Expertise to the team and wider project team
Lead of the analysis of industry changes for related project
Lead on the Business Impact to Regulatory and Industry Change
Project Manage smaller (BAU) projects and process improvements ensuring agreed project methodology and Bank Policy is followed
Support junior members of the team
Ensure risks and issues are immediately escalated
Present business analysis to stakeholders at varying levels
KEY RESPONSIBILITIES
Support Head of Payment Operations with the promotion of change initiatives, coordinating closely with local, regional and global stakeholders
Perform high quality Business Analysis ensuring requirements are accurately documented and clearly understood; Deliver end-to-end requirements considering the wider Operations strategy.
Clearly document workflows, ‘as is’ and ‘to be’ changes. Communicate and present these to stakeholders ensuring feedback is accurately reflected.
Ensure accurate testing and business verification is performed ensuring any changes are well controlled and have appropriate governance, escalate clearly when necessary.
Ensure efficient and effective internal control is maintained as well as risk & governance framework and where appropriate provide guidance and support to the management team.
Provide expertise and knowledge in the business areas required for the project and the team.
Take lead in Operations initiatives to enhance Quality, Efficiency & Productivity by fully utilising the skill and knowledge
Demonstrate planning, documentation, presentation and training skills
Manage day to day project tasks, problem solving communicating with global stakeholders.
For owned projects:
Establish clear project plans in consultation with stakeholders, take lead in bringing stakeholders together to ensure successful outcomes
Ensure accurate, timely and regular reporting of the status with clear explanation of the risks and issues and follow up any mitigation plans.
Ensure the change initiative / project is delivered on schedule, on budget and delivers the intended benefits.
Manage issues independently and proactively within the team, providing regular status updates in a timely manner to
Contribute to building robust and efficient operation model for EMEA operations by delivery of IT related change initiatives
WORK EXPERIENCE
Essential:
Significant Payment Business Analyst experience (10 years).
Demonstrable leadership experience including the ability to manage tasks independently and work to tight deadlines
Solid experience of SEPA including Direct Debits or SWIFT/CBPR+ Experience of working in a fast-moving environment under time pressure whilst retaining strong attention to detail
Experience in delivering processing improvements
Experience in leading projects as lead SME/functional specialist
Preferred:
Solid experience of Bacs and UK Faster Payments
Experience of EURO HVPS+ Schema and RTGS projects
SKILLS AND EXPERIENCE
Functional / Technical Competencies:
Essential
Autonomous & strong team player willing to work closely with multiple teams locally and regionally
Promote partnership, encourages collaboration, information sharing and discussion to break down silos
Technical skills on JIRA, Confluence, Alteryx
Ability to manage key stakeholders & lead effective meetings to support the strategic agenda
Ability to breakdown and convey complex information to diverse audiences with varying levels of technical knowledge.
Sound reporting skills including activity reports and compiling document release notes for stakeholders
A high degree of accuracy and attention to detail.
Education / Qualifications:
Essential
Educated to at least GCSE Grade C level or equivalent in Maths & English
A Level education or equivalent
PERSONAL REQUIREMENTS
Excellent communication skills
Results driven, with a strong sense of accountability
A proactive, motivated approach
The ability to operate with urgency and prioritise work accordingly
Strong decision-making skills, the ability to demonstrate sound judgement
A structured and logical approach to work
Strong problem-solving skills
A creative and innovative approach to work
Excellent interpersonal skills
The ability to manage large workloads and tight deadlines
Excellent attention to detail and accuracy
A calm approach, with the ability to perform well in a pressurised environment
Strong numerical skills
Excellent Microsoft Office skills (Word & Excel).
A confident approach, with the ability to provide clear direction to your team
Excellent managerial/leadership experience
The ability to lead a high performing team
A strategic approach, with the ability to lead and motivate your team
The ability to articulate and implement the vision/strategy for the Liquidity, Fraud & Industry department.
Able to manage difficult staff situations, and resolve to a satisfactory outcome.
Support others in their development and training.
Nurture excellent relationship, across EMEA offices.
Able to learn new functions quickly and support functions across the team.
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
Our Culture Principles
Client Centric
People Focused
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute