MUFG Union Bank Sr. Relationship Banker, Mission Viejo, CA in Mission Viejo, California
Are you passionate about creating an exceptional client experience?
Discover your opportunity with Union Bank®, a division of the Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. At Union Bank, we have our clients’ best interest in mind and draw on more than 160 years of experience to understand their distinct needs to tailor our solutions. We’re part of 180,000 colleagues around the globe striving to be the world’s most trusted financial group, knowing that trust starts with a culture of putting people first and empowering you to achieve your potential.
Join Union Bank, where being inspired is expected and creating results is rewarded.
The Sr. Relationship Banker will develop new and existing business and consumer banking relationships by proactively soliciting new business from prospective clients and by contacting present clients to retain and expand banking relationships, to meet or exceed assigned monthly goals. Accountable for customer satisfaction and retention. May be assigned a portfolio of clients. Responsibilities within amount of time focused between sales and service activities may fluctuate based on branch staffing and market opportunity of assigned branch.
Management or Supervision: No
Develop new business by researching and analyzing community markets, analyzing and prioritizing clients to target, planning and executing business development strategies and calling on existing and potential clients, whether in person or over the phone.
Proactively assess clients' financial information by completing a Needs Assessment to determine total current and future financial needs.
Summarize and discuss the opportunities uncovered; recommend, present and sell appropriate products and services.
Interview loan applicants to elicit information, determine appropriate loans, cross-sell opportunities, or communicate decisions or recommendations; obtain and/or send proper documentation and to resolve related customer issues.
Makes face to face sales calls to the local community businesses.
Refer clients as necessary to the appropriate banker or department to cross-sell additional services or products.
Proactively contact and consult with clients on a regular basis to update the Needs Assessment information and to educate clients on changes in the financial industry that would affect them and the products and services they currently use.
Proactively solicit and obtain referrals from existing clients, internal departments and community contacts.
30% Customer Service and Operations:
Assure proper handling of service requests and resolution of customer problems.
Maintain established customer service level expectations in accordance with the Bank's and Manager's overall goals and objectives.
Perform other duties as may be assigned, which may include providing work guidance to lower level sales staff when assigned.
Responsible for maintaining customer accounts by making necessary account and signature card changes, securing additional account information.
Function as a back-up in operations as warranted by levels of responsibility.
10% Risk and Compliance:
Responsible for following and adhering to all bank operational and security policies and procedures, including compliance and privacy policies and procedures to maintain customer confidentiality.
Ensures customer information meets bank and regulatory documentation.
Exercise sound judgment when processing customer transactions and providing approvals.
Generally requires 2+ years of direct working experience in all financial service products and services including Small Business Sales and Credit products, risk management procedures, etc.
Requires excellent verbal and written communication skills.
Ability to operate PC, Windows, Word, Excel and other standard banking software.
Requires completion of all basic branch banking sales training classes.
Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. If at any time the Bank determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
Some MUFG roles require that individuals be fully vaccinated against COVID-19, subject to exemptions for medical or religious reasons, as well as any other reason required by applicable law or order. Should you be selected for an interview, your recruiter will provide additional information.
At Union Bank, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend some time reviewing them!
Our Culture Principles
Listen Up. Speak Up.
Innovate & Simplify
Own & Execute