MUFG Union Bank Assistant Manager, Assistant Vice President, Modesto Pelandale In-Store, Modesto, CA in Modesto, California
Discover your opportunity withMitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in theworld (as ranked by S&P Global, April 2018) with total assets of over $2.9trillion (106.2 (JPY) as of March 30, 2018) and 150,000 colleagues in more than50 countries. In the U.S., we’re 13,000 strong, working together to positivelyimpact every customer, organization, and community we serve. At Union Bank, weaim to be the premier and most-trusted West Coast bank, serving customers withhigh-touch, local delivery and global capabilities as we leverage our rich,150-year history. This is all part of our inclusive, high-performing culturesupported by competitive Total Rewards, including our cash balance pensionplan. Join a team that’s working to fulfill its vision to be the world’s mosttrusted financial group.
The Assistant Manager is responsible for managing, and when needed, participating in all aspects of day-to-day Branch operations with an emphasis on risk mitigation, regulatory compliance and maximization of sales referrals. The Assistant Manager provides leadership in conjunction with the Branch Manager in achieving Branch goals and objectives and may be responsible for
management of specialty segments.
Major Responsibilities :
60% - Branch Operations
Oversee branch operations inconjunction with the Branch Manager
Develop and manage employeeschedules
Serve as primary Operations Officerand maintain proficiency in operating policies and procedures
Resolve customer issues andcomplaints in a timely, professional and effective manner
Act as liaison with other supportareas of the Bank to resolve customer issues
Serve as Security Coordinator forthe Branch
Perform teller transactions andmaintain cash drawer within prescribed cash limits and meet cash balancingrequirements
Exercise sound judgment whenprocessing customer transactions and providing approvals
Partner with the Branch Manager intraining and supporting risk mitigation activities
Ensure a safe and effectiveoperating environment and that employees are trained in Bank safety andsecurity procedures
Ensure staff is fully trained on,and adheres to, all branch functions as well as current Bank personnel policiesand programs. 30% - Branch Sales
Responsible for the overalloperating efficiency of the Branch, for delivering a consistent customerexperience and for coaching the entire staff
Support Branch Manager, act asprimary officer and manage both Sales and Operations as required
Recommend, present and sellappropriate products and services identified based on customer need as well asfollow-up on direct marketing opportunities
Serve as back-up in sales platformand open new accounts as needed
Maintain proficiency in new accountopening systems and procedures
Participate in customer acquisitionand retention activities
Identify partner referralopportunities and submit referrals in the appropriate sales tracking systems
Monitor and coach employees onproper utilization of Branch systems and tools to document customer informationfor effective and consistent utilization of our contact management system
Maintain a current and thoroughunderstanding of all consumer and business related products and services
Effectively cross-train entire staffto provide consistent levels of customer experience and to enable individualcareer development of Branch employees. 10% - Risk Management and Compliance
Responsible for following andadhering to all bank operational and security policies and procedures,including compliance and privacy policies and procedures to maintain customerconfidentiality
Ensure customer information meetsbank and regulatory documentation
Adhere to the SAFE Act requirements
Education, Licensure, Year of Experience (and type of workexperience):
Requires 3 to 5 years of financialservices experience, with an emphasis in operations
Requires previous supervisory,administrative and analytical skills and work experience
Requires experience in customerservice, communications and time management
Previous knowledge of operations andregulatory requirements is also required Knowledge, Skills, Abilities:
Preferred skills include generalknowledge of Windows, MS Outlook, Excel and Word
Requires a thorough knowledge of allBank products and services, as well as effective communication and salesabilities
A background in operations and/orfinancial services (to include consumer lending) is preferred
Proven sales track record and soundoperational and risk management knowledge required
Under minimal supervision, must be
able to solve complex customer transactions and/or service issues, while
providing outstanding customer service
This position may be subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. If at any time the Bank determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.