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MUFG Union Bank Client Implementation Manager Vice President in Monterey Park, California


Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2020).In the Americas, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

Job Summary

Reporting to Head of MUB Client Implementation, The Client Implementation manager is responsible for managing a team of associates who implement New Accounts and Treasury Products. The team is known to be best in class provider of new accounts and treasury services. We deliver excellent customer experience through a disciplined approach and customer touch points, meet and exceed Service Level Agreements (SLA's) established for partners and client delivery.

Major Responsibilities:

  • Provide excellent customer experience throughout implementation lifecycle that consists of new account opening and Treasury product set-up.

  • Manage the activities within the New Accounts and/or Treasury Management Implementation group to ensure quality delivery of new accounts and products to the Bank's customers including tracking and reporting, utilizing tracking and performance metrics to ensure quality, and meeting or exceeding client expectations and established Service Levels.

  • Develop and implement strategies to improve and re-engineer processes to increase cost efficiencies and improve the client experience through the implementation process for new accounts and Treasury Management products, delivery times to market, and improve SLA's.

  • Coach, counsel and develop managers and supervisory staff i.e. hire and train staff; prepare and conduct performance appraisals, prepare and implement new and updated policies and procedures.

  • Ensure entire team and processes are compliant to all bank policies and regulations.

  • Ensure that staff efforts are integrated and aligned with, TB Client Delivery objectives.

  • Ensure that staff is knowledgeable about current onboarding and treasury management strategies, treasury management product features and benefits, and technical developments.

  • Actively ensure compliance with the Bank's Business Standards of Conduct and all Patriot Act, CIP, Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, and other regulatory and compliance policies and procedures.

  • Actively participate in any required corporate and business line Compliance Training.


  • Approximately seven years direct experience in managing Client Delivery and support staff, or equivalent combination of education and experience.

  • BA degree desired.

  • Project management and professional human relationship skills are essential.

  • Thorough knowledge of Treasury Management product lines, operations, and services; good knowledge of banking.

  • Strong ability to manage performance, accountability and quality control to deliver customer excellence.

  • Must be capable of handling multiple complex problems and business line initiatives.

  • Extremely effective at collaboration and leveraging resources.

  • Must be a self-starter and have the ability to work independently.

  • Must have the perspective and analytical acumen to create innovative solutions to tough problems and the motivation and drive to meet continual new challenges.

  • Ability to work independently to make recommendations, and implement upon approval.

  • Proven ability to organize and coordinate multiple work assignments.

  • Outstanding communications skills: ability to make presentations to all levels of bank management, ability to represent the Bank in internal and external speaking engagements.

  • Excellent verbal and written skills required.

  • Professionalism to interact effectively with all levels of Bank Management and a diverse base of customers is required.

The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified .

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job: Transaction Banking

Primary Location: CALIFORNIA-Monterey Park

Schedule Full Time

Shift Day

Req ID: 10039176-WD