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MUFG Union Bank Customer Service Associate Sr in Monterey Park, California

Customer Service Associate Sr - 10043171-WD


Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2020). In the Americas, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

Job Summary

We're seeking a Senior Customer Service Associate to provide a high level of quality customer service to Transaction Banking clients. You will analyze selected data and make recommendations regarding exposure and possible risk to the Bank on new accounts, wire transfers, overdraft conditions, and uncollected funds usage. In addition, you will respond to customer inquiries regarding deposit products, account analysis, service charges, cash management services, and investment opportunities.

Major Responsibilities:

  • Handle requests from customers for deposit related activities such as wire transfers, stop payments, issuance of cashier's checks, foreign drafts and problem resolution.

  • Contact customers in accordance with the request from the account officer.

  • Resolve problems, service complaints, and coordinate with various bank departments in the resolution of operational issues.

  • Develops solutions to a variety of problems of moderate scope and complexity.


The right candidate will have:

  • 3 - 5 years experience in banking or at a financial call center

  • 3 - 5 years of Treasury Management experience

  • Flexibility and willingness to work any schedule.

  • Strong data entry and typing skills.

  • Knowledge of Microsoft Word, Outlook, Access, Excel and PowerPoint.

  • Excellent written and verbal communication skills

The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified .

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job : Transaction Banking

Primary Location : CALIFORNIA-Monterey Park

Job Posting : Apr 23, 2021, 7:06:50 AM

Shift: : Day

Schedule: : Full Time

Req ID: 10043171-WD