MUFG Union Bank Sr. Customer Service Associate in Monterey Park, California
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Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we’re 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
We're seeking a Senior Customer Service Associate to provide a high level of quality customer service to Transaction Banking clients. You will analyze selected data and make recommendations regarding exposure and possible risk to the Bank on new accounts, wire transfers, overdraft conditions, and uncollected funds usage. In addition, you will respond to customer inquiries regarding deposit products, account analysis, service charges, cash management services, and investment opportunities. Responsibilities: - Handle requests from customers for deposit related activities such as wire transfers, stop payments, issuance of cashier's checks, foreign drafts and problem resolution. - Contact customers in accordance with the request from the account officer. - Resolve problems, service complaints, and coordinate with various bank departments in the resolution of operational issues. - Develops solutions to a variety of problems of moderate scope and complexity.
The right candidate will have: - 3 - 5 years experience in banking or at a financial call center - 3 - 5 years of Treasury Management experience - Flexibility and willingness to work any schedule. - Strong data entry and typing skills. - Knowledge of Microsoft Word, Outlook, Access, Excel and PowerPoint. - Excellent written and verbal communication skills
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.
Some MUFG roles require that individuals be fully vaccinated against COVID-19, subject to exemptions for medical or religious reasons, as well as any other reason required by applicable law or order. Should you be selected for an interview, your recruiter will provide additional information.