MUFG Union Bank Treasury Management Analyst in Monterey Park, California
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2020).In the Americas, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.
Reporting to the Transaction Banking Technical Support Manager, the employee will handle inbound/outbound service calls and secure emails to assist Transaction Banking’s Financial Center customers with product questions and online system troubleshooting; client assistance with Self-Administration of products and services with follow through to ensure timely/accurate setup of online services. Support will require both proactive and reactive client engagement.
Support service calls to assist customers and Bank employees with product questions and online system troubleshooting; client assistance with Self-Administration of products and services with follow through to ensure timely/accurate setup of online services.
Ability to provide knowledge of products and supporting applications including but not limited to; Online Statements, Information Reporting, ACH, Remote Deposit Capture, etc. to assist clients and Bank employees.
Follow department policy and procedures to meet established team's KPIs, metrics. Knowledge of Call Center performance measures – Service Levels, ASA, AHT, etc.
Escalate major issues, incidents, errors and risk violations to Client Delivery Managers and key business partners on timely bases
Capture customer interaction and feedback in bank tracking application
Demonstrate a commitment to, implement, and follow policies and procedures that support the Bank’s Risk Vision, including the Bank’s anti-money laundering (AML), Bank Secrecy Act (BSA), and other relevant operational, compliance and other risk management-related requirements as appropriate.
Ensure risk/compliance guidelines are followed at all times to ensure the security and protection of customers and the bank maintaining appropriate data integrity and confidentiality with regard to all customer files, customer information and business transactions.
Minimum 3 years applicable work experience in a Service role
Knowledge of Treasury Management products and services
Strong technical aptitude and analytical skills
Ability to work in a fast-paced environment with a focus on exceeding our client’s expectations
Must be a team player who fosters a collaborative working relationships across the organization
4 year college degree preferred, or relevant experience
Knowledge of Japanese is a plus
Excellent telephone manner and email etiquette
Familiarity with MUFG Union Bank organization is a plus
Effective time management and prioritizing skills are also needed.
Ability to take ownership of research requests and see them through to completion is required.
A passion to drive for results.
Must be able to work a flexible schedule
The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified .
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.
Job: Customer and Client Services
Primary Location: CALIFORNIA-Monterey Park
Other Locations: TEXAS-Dallas, ILLINOIS-Chicago
Schedule Full Time
Req ID: 10040807-WD