MUFG Union Bank Digital Journey Owner – E-Signature, Assistant Vice President in New York, New York
Are you passionate about creating an exceptional client experience?
Discover your opportunity with Union Bank, a division of the Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. At Union Bank, we care about the details that matter most to our clients. We have our clients’ best interest in mind, drawing on more than 150 years of experience to understand their distinct needs and tailor our solutions. We’re part of 180,000 colleagues around the globe striving to be the world’s most trusted financial group. Trust starts with a culture of putting people first and empowering you to achieve your potential. Join Union Bank, where being inspired is expected and creating results is rewarded.
The E-Signature Journey Owner will be responsible for supporting the vision, strategy and execution of enabling e-signature across the enterprise. You will build roadmaps and collaborate with cross-functional teams, including legal, risk, operations and technology, to implement defined objectives and strategies. You will drive day-to-day activities to ensure they are successfully completed in a manner consistent with goals, policies and processes established by e-signature Center of Excellence.
Collaborate with cross-functional teams to design, implement, deliver, and operationalize required processes to scale e-signature
Continually strive to improve processes by enhancing best practices and proactively identifying areas of improvement
Facilitate requirements gathering to ensure solutions will achieve desired results
Facilitate working sessions to plan and execute on objectives
Build and maintain strong relationships based on trust and transparency with key stakeholders
Monitor and respond to internal and external customer feedback
Partner with development team to execute the roadmap in the most efficient way
Act as liaison between business, external vendors and technology teams to ensure that all deliverables are being met
Proactively manage/escalate project issues and risk
Oversee of product release plans for the delivery of new functionalities to business stakeholders
Partner with control functions to ensure journey adheres to all legal and compliance requirements
Communicate program successes, failures, lessons learned and mitigation plans to stakeholders
3 years of experience as a product/program manager handling digital products, preferably in financial services
Proven track record of delivering projects on time
Customer Centricity – Passionate about customer experience and satisfaction
In-depth knowledge of Agile process and principles
Experience with JIRA/Aha is preferred
Excellent communication, presentation, and leadership skills
Effective partnership and team building skills
Ability to interact and influence management
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.
Job: Marketing & Communications
Primary Location: NEW YORK-New York
Other Locations: CALIFORNIA-San Diego, TEXAS-Arlington
Schedule Full Time
Req ID: 10040810-WD