MUFG Union Bank Digital Product Manager – Pay Journeys, Vice President in New York, New York
Your Potential. Your Opportunity.
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018) with total assets of over $2.9 trillion (106.2 (JPY) as of March 30, 2018) and 150,000 colleagues in more than 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. At Union Bank, we aim to be the premier and most-trusted West Coast bank, serving customers with high-touch, local delivery and global capabilities as we leverage our rich, 150-year history. This is all part of our inclusive, high-performing culture supported by competitive Total Rewards, including our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.
The Digital Product Manager is responsible for setting the end-to-end vision and strategy for the assigned customer journey, as well as managing the execution of this vision within the Pay Journey. The incumbent will be responsible for identifying current customer pain points, defining and prioritizing the roadmap for the journey and working closely with all internal and external partners to deliver on it in the most efficient way.
Develop vision, strategy and roadmap for the assigned customer journey and serve as SME for this journey
Maintain current competitive landscape analysis to inform best-in-class journeys across different industries
Collaborate with lines of business and product owners to deeply understand products, product requirements and customer interactions and gain alignment and buy-in for roadmap features, functionalities and enhancements
Monitor and respond to customer feedback and “own” the journey analytics to continuously improve the customer experience and reprioritize roadmap and backlog
Work closely will all internal and external stakeholders to achieve best-in-class customer experience in alignment with the bank’s goals performance indicators
Work closely with the Agile development team to execute the roadmap in the most efficient way
Collaborate with the design team to develop and build best UI/UX
Partner with control functions to ensure journey adheres to all legal and compliance requirements
Liaise between business, creative agencies and technology teams to ensure that all deliverables are being met
Hold an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
Oversee product release plans for the delivery of new functionalities.
Serve as a thought leader for business and technology team, and assist with the prioritization of backlog functionality
Provide leadership with recommendations on future functionality
Work closely with cross-functional teams, aligning their goals to execute on multiple projects in a timely and efficient manner
Drive interaction with marketing, operations, and technology to deliver customer centric products and services
Minimum 5 years of experience as a product owner managing digital payment products, preferably in financial services
Passionate about customer experience and satisfaction
In-depth knowledge of Agile process and principles; experience with JIRA/Confluence/Roadmunk preferred
Outstanding communication, presentation and leadership skills.
Strong analytics, strategic and innovative thinking, and customer empathy.
Effective team work and team building skills.
Proven ability to interact and influence management.
BA or comparable work experience; MBA is a plus
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.
Job: Marketing & Communications
Primary Location: NEW YORK-New York
Other Locations: CALIFORNIA-San Diego, TEXAS-Arlington
Schedule Full Time
Req ID: 10040796-WD