MUFG Union Bank Universal Banker, Pacific Palisades in Pacific Palisades, California
Discover your opportunity with Union Bank® and become a part of one of the world's leading financial groups. Union Bank is a member of Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we're 13,000 strong, working together to positively impact every customer, organization, and community we serve. At Union Bank, we aim to be the premier and most-trusted West Coast bank, serving customers with high-touch, local delivery and global capabilities as we leverage our rich, 150-year history. This is all part of our inclusive, high-performance culture supported by competitive Total Rewards, including our cash balance pension plan. Join a team that's working to fulfill its vision to be the world's most trusted financial group.
Have you always dreamed of pursuing a career where your interpersonal skills put the customer first and provide great customer service? We have the job for you!
What Your Role Will Be:
Under mentorship of office leadership, you will be responsible for:
Reporting to the Branch Manager, the Universal Banker is responsible for selling products and services for all consumer and small business customers. Responsible for day-to-day Branch operations, including but not limited to customer facing transactions and maintenance, cash handling and identifying sales opportunities. Develop long-standing and mutually beneficial banking relationships through the process of profiling and the sale of consumer and business loans, deposit and investment products and other banking services to meet or exceed assigned Branch goals. The position requires flexibility and nimbleness as you must be comfortable executing most Branch functions and engaging in high degrees of interaction with customers.
This position may be subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) need to register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. If at any time the Bank determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination. Management or Supervision: No
Sales and Service
You are to build strong, lasting, financial relationships with customers.
Build on a holistic understanding of customer needs to build brand trust and become their primary savings institution.
Develop new business by researching and analyzing community markets, analyzing and prioritizing clients.
Dedicatedly assess customer's financial needs.
Utilize branch systems and tools to properly document information.
Use expert-level product knowledge and a keen reading of customers' needs assessments to sell customers products and services that best meet their needs.
Plan and execute business development strategies, calling on existing and potential clients, whether in person, over the phone, or via email.
Deepen relationships and develop business within community's center of influence (i.e. local professionals).
Ensure loan applications are complete and submit to loan center for processing.
Ensure customers have complete and accurate understandings of product features, including service charges, interest rates, etc.
Work independently of supervision in the attainment of Branch assigned goals and responsibilities.
Maintain established customer service level expectations in accordance with the Bank's overall goals and objectives. Provide solutions for complex or difficult customer issues Perform miscellaneous duties as assigned.
Perform teller transactions, maintain cash drawer within prescribed cash limits and meet cash-balancing requirements.
Effectively resolve problems, exceptions, and account adjustments in a timely, professional and effective manner to strengthen customer retention.
Refer or cross-sell opportunities to customers as deemed appropriate based on customer need.
Function as a back-up in operations as warranted by levels of responsibility.
You are to support the Assistant Manager in operational activities as necessary.
Ensure that the office is operating in a safe and effective manner.
Risk Management and Compliance
Responsible for following and adhering to all Bank operational and security policies and procedures, including compliance and privacy policies and procedures to maintain customer confidentiality.
Ensure customer information meets bank and regulatory documentation.
Adhere to the SAFE Act requirements
Education, Licensure, Year of Experience (and type of work experience):
Bachelor's Degree preferred, but not required
Series 6 and 63 Licenses preferred, but not required
Typically requires 5 years of experience in operations and sales
Knowledge, Skills, Abilities:
Requires a thorough knowledge of all Bank products and services, as well as effective communication and sales abilities.
A background in operations and/or financial services (to include consumer lending) would be ideal.
Significant sales work experience track record and sound operational and risk management knowledge required.
Requires working knowledge of complex financial service products and services including Small Business deposits and credits.
Exercise good judgment when processing customer transactions and providing approvals.
Under minimal direct supervision, you are able to handle complex customer transactions and/or service issues, while providing excellent customer service.
The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be construed as a comprehensive list of all responsibilities, duties, and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to using the diverse backgrounds, perspectives, and experience of our workforce to build opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not a bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a your criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.
Job: Branch Banking
Primary Location: CALIFORNIA-Pacific Palisades
Schedule Full Time
Req ID: 10028993-WD