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MUFG ACH Operations Supervisor II - Hybrid/AZ in Phoenix, Arizona

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 6th largest financial group in the world. Across the globe, we’re 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

This is a hybrid position. The selected colleague will work at an MUFG office an average of two to three days per week with the remainder worked remotely.

Job Summary:

We're searching for an ACH Operations Supervisor to supervise assigned staff and ensure all functions and activities are conducted within established quality and productivity standards. You will assist work directors with troubleshooting situations, and management in responding to escalated customer service issues. You will use analytical and operational skills to mitigate risk, analyze and approve transactions to provide a positive customer experience. This role supervises up to 2 distinct work areas and/or up to 15 employees.

Major Responsibilities:

40% Production Management:

  • Schedule staff and make work assignments to ensure processing deadlines and service levels are consistently met.

  • Monitor records to ensure time accounting, productivity, and statistical measures are accurately recorded.

  • Monitor the performance of staff to ensure productivity and quality performance standards are met.

  • Provide performance counseling as needed and take appropriate disciplinary action.

  • Make recommendations to upper management for improving/updating productivity or quality standards.

20% Human Capital

  • Interview, hire, counsel, and terminate employees while aligning with all State and Federal law and all Bank policies and procedures.

  • Promote a safe, productive, harassment-free work environment that encourages peak performance.

20% Customer Service

  • Ensure staff consistently provides the highest possible level of customer service.

  • Review processes/procedures for opportunities to improve customer service and provide recommendations to management.

  • Work with management to help resolve customer complaints.

20% Risk Management

  • Ensure procedures, policies, and controls are consistently followed.

  • Promote a high degree of awareness of risk, risk control measures, and compliance policies and procedures among staff.

  • Ensure staff successfully completes all required compliance and other certifications.

  • Participate in work unit/RC audits, SOX testing, and business resumption planning and exercises.

Qualifications:

  • AAP (Accredited ACH Professional) Certification a plus.

  • Bachelor's degree with 5+ years of related on-the-job experience preferred.

  • 1-2 years experience supervising others.

  • Requires strong leadership skills with ability to manage the performance of others.

  • Familiarity with ACH/ Nacha Operating Rules and Guidelines.

  • Excellent customer service skills.

  • Knowledge of bank's systems, policies, and procedures.

  • Strong interpersonal, written, and verbal communication skills.

  • Ability to organize and prioritize work assignments.

  • Flexibility and willingness to work additional hours when necessary.

The typical base pay range for this role is between $60K-$75K depending on job-related knowledge, skills, experience and location. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.

#LI-Hybrid

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles

  • Client Centric

  • People Focused

  • Listen Up. Speak Up.

  • Innovate & Simplify

  • Own & Execute

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