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MUFG Union Bank e-Learning Designer (Graphic/Video Design), Associate/AVP in Phoenix, Arizona


Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2020). In the Americas, we’re 13,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, developing positive relationships built on integrity and respect. It’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed, and agility. We’re a team that accepts responsibility for the future by asking the tough questions and owning the solutions. Join MUFG and be empowered to make your voice heard and your actions count.

Job Summary:

Thousands of colleagues across the Americas engage with our learning products every day and we are looking for an experienced creative to help us adapt existing learning into richer experiences by combining innovative design efforts with multi-channel delivery methods into a blended approach more suited for today’s diverse learners. This role is in Phoenix, AZ, and is a remote position in Phoenix Metro.

The role will report to the Manager of e-Learning Design, and support the Head of Learning for the Americas, as part of Talent Development & Learning for the Americas. You will work on a wide variety of learning initiatives and collaborate with Talent Development Consultants, line of business subject matter experts, Learning Technology (LMS) and Design team members to innovate, plan, create, design, test, publish, implement, deliver, support, and maintain effective, engaging, easy-to-consume virtual learning products using existing and emerging virtual learning tools and technology.

A link to your portfolio is required for consideration.

Major Responsibilities:

  • Operate as an “innovation hub” collaborating with LMS team and other e-Learning designers to pioneer creative, engaging, low effort, easy-to-access virtual solutions using our LMS and other emerging learning tools such as mobile learning, social learning, micro-learning, short videos, video channels, video classrooms, podcasts, webcasts, just-in-time learning, learning self-service, virtual mentoring and coaching

  • Enjoy applying knowledge of adult learning principles and agile design methodology to build innovative solutions that meet organizational learning & development needs across the enterprise and the major lines of business. Curriculum includes but not limited to specific job skills, technology, compliance, regulatory, risk, sales, customer service, product banking, onboarding, and orientation, professional, management and leadership skills

  • Craft eye-catching designs while maintaining and following brand guidelines

  • Using authoring tools, determine overall educational flow and content breakdown; design slick look and feel; bring content to life through text, graphics, video, audio, animation, etc. in easy to consume ways

  • Produce engaging videos, multimedia presentations, and podcasts

  • Dig deep into the workings of e-Learning tools and experiment with new ways to deliver learning

  • Experiment with new ways to deliver learning using our video management tools

  • Assist in crafting visual/audio experiences that work best for virtual learning and easy consumption

  • Assist in the conversion of instructor-led training (ILT) courses/programs to virtual learning solutions or vILT

  • Assist in the production of live, remote workshops in video classrooms with SMEs and/or executives

  • Repurpose and leverage learning solutions from existing training content



  • Associate’s or Bachelor’s degree or higher from an accredited post-secondary institution in Instructional Design or Instructional Technology, Educational Technology, Online Learning, Education Technology, Education Media, Organizational Development, Adult Education, Communication & Media, Graphic Design, Interactive Media, Web & Multimedia, Digital Film Making & Video Production, or related subject, relevant experience may substitute for education

  • 2 years designing and deploying learning solutions through virtual channels

  • Strong analytical skills & problem-solving capabilities

  • Strong sense of aesthetics selecting colors, fonts, photographs, layouts, and other design elements to communicate creative concepts

  • Skillful ability to shoot and produce high quality video/audio content

  • Highly organized and able to work independently

  • Comfortable working in a fast paced, ever-changing production environment (while working remote)

  • Great communication skills and a collaborative team player in a cross-cultural and cross-functional virtual environment

  • Experience working with clients to identify needs and present solutions

  • Ability to evaluate aesthetic choices critically with the customer needs in mind

  • Strong change and improvement mindset

  • Strong organization and file management skills

  • A pulse on cultural trends across a diverse spectrum of topics

  • Great multi-tasking skill, comfortable making decisions, and ability to work under tight deadlines

Business and Technical Knowledge:

  • 5 years of experience with Adobe Creative Cloud applications (Photoshop, Illustrator, Premiere, After Effects, Audition) and Microsoft Office 365 (PowerPoint, Word)

  • 2 years of experience with Camtasia screen recorder

  • 2 years of experience with Articulate/Storyline 360 authoring tool

  • Solid knowledge of design and visual design principles

  • Strong data visualization design skills

  • Strong proficiency in Photoshop, Illustrator, Premiere, After Effects, Audition

  • Ability to shoot and produce high quality video content

  • Ability to record and produce high quality podcast content

  • Strong sense of composition and lighting

  • Strong motion graphics or animation

  • Ability to create multimedia presentations

  • Execute quick turn photo and video productions

  • Understanding of today's media landscape and how people engage with video

  • Experience conducting webinars and producing/recording podcasts

  • ADDIE Model and Publishing SCORM 1.2 content

  • Proficient in content testing and troubleshooting (both AICC and SCORM)

A plus:

  • Recent experience with emerging, digital learning/social technology and tools beyond just e-Learning authoring tools

  • Passionate about short form video

  • Experience shooting in multiple formats, including up to 4k

  • Experience with an LMS, Saba preferred

  • Experience filming for VR or simulations

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job: Human Resources

Primary Location: ARIZONA-Phoenix

Schedule Full Time

Shift Day

Req ID: 10041513-WD