MUFG Union Bank Jobs

Mobile mufg Logo

Job Information

MUFG Union Bank Wire Services Investigation Team Lead Supervisor in Phoenix, Arizona

Wire Services Investigation Team Lead Supervisor - 10047394-WD


Are you passionate about creating an exceptional client experience?

Discover your opportunity with Union Bank, a division of the Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. At Union Bank, we care about the details that matter most to our clients. We have our clients’ best interest in mind, drawing on more than 150 years of experience to understand their distinct needs and tailor our solutions. We’re part of 180,000 colleagues around the globe striving to be the world’s most trusted financial group. Trust starts with a culture of putting people first and empowering you to achieve your potential. Join Union Bank, where being inspired is expected and creating results is rewarded.

This is a remote position. A member of our recruitment team will discuss location preferences with you in more detail.

Some MUFG roles require that individuals be fully vaccinated against COVID-19, subject to medical and/or religious exemptions, if applicable. Should you be selected for an interview, your recruiter will provide additional information.

Job Summary:

Responsible for assisting Wires Services Investigators in the investigating and timely resolution of various types of wire Transfer Operations including the resolution of foreign currency compensation cases in accordance with established regulations.


Monitoring at a higher level, all incoming sources of case work and ensuring distribution is handled timely and evenly among investigators. Building cases when need be, or researching items for resolution. Assessing that all cases have been addressed or assigned to investigators for that day.

Verify and closing cases.

Monitor the GFT queues to make sure all investigations items are verified before deadline of fed closing and at the end of the day.

Investigate inquiries received from customers, other groups and/or other banks, utilizing the required resources to complete such cases in the prescribed timeframes, ensuring cases are thoroughly documented and properly filed facilitating management review and approval.

Process cases requiring compensation payments and/or claims.

Ensure that Manager is advised immediately of all Investigation cases that may result in losses or critical issue to senior management.

Daily huddles with Manager.

Collaboration with the Manger on ongoing staff performance management, including mid-year and annual reviews

Time card management and vacation request, as well as keeping manager informed of approved vacation.

Assist with UAT testing.

Assist with training of New Staff.

Quality Control - Foster and maintain emphasis on our “Error Reduction” ongoing initiative and recommend appropriate changes, if any.

Risk Control - Ensure proper critical issue on reportable incidence is understood by staff and carried out consistently.



2 to 3 years of financial services experience

2 to 3 years of wires services experience preferred

Understand and apply the various rules and regulations governing regulatory issues i.e. OFAC, BSA, USA Patriot Act, FinCen, etc.

PC proficient.

Excellent people skills

Effectively time manage multiple tasks of varying difficulty.

Good oral and written communications skills.

Understand and apply the various rules and regulations governing investigations

Fundamental understanding of payments formatting, including SWIFT, CHIPS, Fedwire, foreign currency

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.

Job : Operations

Primary Location : ARIZONA-Phoenix

Job Posting : Oct 13, 2021, 10:59:49 AM

Shift: : Day

Schedule: : Full Time

Req ID: 10047394-WD